Director of Nursing and Sr. Associate Director, Medical Operations; Student Health Services
Job no: 498778
College / VP Area: Vice President for Student Life
Work type: Staff
Categories: Student Affairs & Services, Full Time
Pay Grade: 33E
Context of the Job:
Student Health Services (SHS) is the primary student health unit on the University of Delaware Campus. Situated within the Division of Student Life, SHS provides essential services and support to students and campus stakeholders to enhance the development of personal and social responsibility and to foster safe, healthy, inclusive, and supportive communities at UD. SHS partners with students and staff to develop vibrant inclusive environments which encourage student success and engagement, a culture of care for all members, values-congruent decision-making, and the cultivation of skills and knowledge so students may become citizens and leaders in our increasingly global society. Staff members support the Mission and Vision of SHS as well as those of the Division of Student Life to ensure student success.
Under the limited direction of the Director of SHS, the Director of Nursing and Sr. Associate Director, Medical Operations (DN) provides leadership for the assignments and daily clinical operations of the department, coordinates patient care, directs supervision of nurses, administrative and budget management. The DN provides leadership, strategic planning, oversight and supervision in a department that operates multiple medical clinics, X-ray and lab services. The DN ensures adherence to department and university policies and to professional nursing standards and practices, rules and regulations of the Delaware State Board of Nursing, the Delaware Nurse Practice Act, and the Delaware Pharmacy Laws. The DN is responsible for developing a team that is collaborative, collegial, and works together to support and meet the needs of a diverse population of UD students. The DN serves as an ambassador for SHS, representing the work of the unit and championing the needs of students holistically to ensure a campus ethic of care.
- As a member of the senior staff leadership team, work with Directors to formulate department policies and practices. Develop and implement nursing-specific policies and procedures in coordination with SHS policies and State of Delaware Nurse Practice Act.
- Assist with the development of department goals and long-range strategic plan. Manage large-scale projects and special programs. Provide leadership to SHS committees, strategic planning committees and project groups. Represent the department on designated committees.
- Develop and carry out a strategic vision of all medical clinics, to match the mission and vision of the department. Mitigate ongoing changes that impact the delivery of medical care. Coordinate communication with campus partners on trends in medical needs of the community and the student population and the anticipated department response to meet those needs. Maintain current knowledge of the local health care landscape which has direct impact on the delivery of healthcare to the student population.
- Lead and supervise the nursing staff, creating and adjusting safe work assignments, scheduling for special events as required and ensuring staffing assignments support a safe patient/nurse ratio and that nurses are working within the Nursing Scope of Practice. Evaluate performance of nurses annually and make recommendations for personnel actions; motivate employees to achieve peak performance; develop a strong nursing care team where staff take pride in their work and are excited by the opportunity to serve UD students.
- Ensure safe medical operations in all clinics. Supervise nursing care and assessment, ensuring high quality performance by nursing staff. Maintain safe work environment for staff and patients; facilitate problem solving of unique and critical situations.
- Support and represent SHS in university-wide orientations and program initiatives, representing the services and philosophy of the department to incoming and current students, families, and staff/faculty.
- Interact with students and their parents/guardians related to concerns regarding their special medical needs and assist in referrals to other depts./medical facilities as needed.
- Maintain professional licensing requirements for nursing staff. Maintain an onboarding process for nursing staff that supports clinical proficiency and safe nursing practice.
- Identify and train preceptors to oversee the training process of new nursing staff. Provide oversite to the educational committee for professional development for nursing staff to coordinate in-services, continuing education, orientation, competency reviews, and other related training functions.
- Identify multi-disciplinary educational needs and collaborate with other Directors and the educational committee to meet the educational needs of SHS.
- Work in tandem with the Director to participate and contribute to any accreditation process pursued by SHS.
- Collaborate with the SHS leadership team in decision making including the setting of financial and organizational goals, the budget for nursing care personnel and medical equipment and supplies. Oversee the maintenance of invoices and receipts related to purchases made within the limits of purchasing card for medical supplies and professional licensure
- Oversee the medication inventory used at the SHS including ordering, storage, security, record keeping, and disposal in compliance with the State of Delaware Pharmacy Laws and Federal Drug Enforcement Administration.
- Oversee the maintenance of medical equipment and supplies used at SHS utilizing purchasing contracts of group medical buying plans.
- Perform job-related duties as assigned.
- Bachelor’s degree, Master’s preferred, in nursing plus five years of directly related experience, two years of which must be in administrative nursing
- Licensure as a Registered Nurse in the State of Delaware, or a compact State is required
- Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments; to foster a cooperative work environment
- Ability to lead public relations and customer service needs within the department and organization. Requires knowledge of the State of Delaware Nurse Practice Act and Pharmacy laws
- Strong organizational skills and the ability to effectively manage multiple priorities while giving attention to details
- Ability to analyze problems and develop creative solutions to complex issues; facilitate procedures during system failures; direct and enforce policies and procedures. Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds
- Ability to communicate effectively, both orally and in writing
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
- Ability to foster a cooperative work environment
- Employee development and performance management skills
- Knowledge of patient evaluation and triage procedures
- Knowledge of clinical operations and procedures
- Ability to react calmly and effectively in emergency situations
- Knowledge of related accreditation and certification requirements
- Ability to organize training programs and competency reviews of nursing staff
- Knowledge of faculty and/or staff hiring procedures
- Ability to develop and present educational programs and/or workshops
- Knowledge of budgeting, cost estimating, and fiscal management principles and procedure
- Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds
- Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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