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Assistant Director, Center for Global Programs & Services

Apply now Job no: 499334
College / VP Area: Deputy Provost Acad Affairs
Work type: Staff
Location: Newark
Categories: International and Multicultural Programs, Full Time



The University of Delaware invites applications for the position of Assistant Director in the Center for Global Programs and Services (CGPS).  The Assistant Director is primarily responsible for ensuring the regulatory compliance and technological efficiency of the office with regard to immigration regulations on F, J and H visas.  This position has a primary focus on the management of the J-1 Exchange Visitor Program and the H-1B operations of the office. Additionally, the Assistant Director will be required to maintain general knowledge of the legal permanent residency process; serve as a liaison with external constituents and retained counsel in these areas and advise the CGPS management and the advising team on the interpretation of and compliance with federal immigration regulations and policies. This position reports directly to the Director of Immigration Services.


CGPS is the University’s global unit and home to the operations of study abroad, international student and scholar services, World Scholars program, and global outreach and partnerships. CGPS provides immigration advising and support services to over 4,000 international students, scholars, employees and their family members at the University of Delaware annually and manages the University’s study abroad and global outreach programs including more than 80 international programs for study abroad and the World Scholars Program. CGPS is a fast-paced, team-oriented service office.



  • Advises and assists international students, scholars, and employees regarding non-immigrant compliance issues, such as visa adjustments, academic advisement, employment, travel, and re-entry into the country.
  • Verifies documentation to determine eligibility for immigration documents.  Prepares and issues immigration documents for students, scholars, employees and dependents.
  • Administers all aspects of immigration related student and scholar applications, which includes but is not limited to filing applications, petitions, extension, etc., following up as necessary with USCIS on application errors, delays, and inquiries, and compliance with USCIS requirements.
  • Registers, coordinates and monitors all documentation and reporting regarding international scholars’ information through SEVIS to ensure accuracy and compliance with DHS regulations.
  • Serves as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for non-immigrant students & scholars on F-1 and J-1 visas.
  • Serves as liaison for Legal Permanent Residency Cases with outside counsel
  • Supervises and provides administrative direction to a Scholar Services Associate and Immigration Services Advisor for Scholar Services.
  • Serves as part of the CGPS Management Team and works closely with the Executive Director to implement policies and develop procedures for dealing with non-immigrant matters.
  • Reviews current processes to determine if they are efficient and effective. Makes recommendations for process improvements and implements. Develops and participates in the implementation of new systems and process.
  • Maintains current knowledge of all USCIS regulations concerning international students, scholars on F-1, J-1, H-1B visas and legal permanent residency.
  • Creates departmental forms, handouts and other types of communication as necessary to provide and obtain information and to streamline processing of immigration benefits, requirements, and services.
  • Develops training for the UD community on immigration regulations and compliance and represent the office in relevant campus-wide meetings.
  • Serves as a CGPS representative in conversations regarding the development and communication of new academic programs as they relate to immigration regulations and federal compliance.



  • Bachelor’s degree and four years of related experience, or equivalent combination of education and experience.
  • Experience with immigration advising, student records systems and SEVIS.
  • Significant knowledge of F-1, J-1 and H-1B immigration regulations and SEVIS.
  • Project-management experience with University of Delaware information systems and software applications preferred.
  • Excellent attention to detail and strong organizational and planning skills.
  • Excellent communication skills, both written and oral.
  • Ability to develop and deliver presentations and orientation programs.
  • Ability to work as part of a team and service-oriented work environment.
  • Experience in a higher education setting preferred.
  • International experience that may include studying, living or working abroad, or interacting with international visitors preferred.
  • Experience with intercultural communication training and program development preferred.
  • Experience in strategic planning preferred.
  • Supervisory experience preferred.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.



  • U.S. Citizenship or Lawful Permanent Residency is required, as mandated by DHS and SEVP federal regulations.


Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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