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AV Integration Production Coordinator, Student Centers

Apply now Job no: 497346
Work type: Staff
Location: Newark
Categories: Student Affairs & Services, Full Time, Art & Design

PAY GRADE: 29E

CONTEXT OF THE JOB:

The University Student Centers (USC) cultivate a vibrant, inclusive, community in which students learn and thrive at the University of Delaware.  As part of the Division of Student Life, the Trabant University Center and the Perkins Student Center serve as the social and educational epicenters for the campus, providing vibrant and intentionally planned engagement opportunities that support USCs’ learning outcomes, but also those of the Division of Student Life and the overall educational aims of UD, as articulated by the General Education purposes and objectives. 

The USC team affords every student a path to contribute to the campus community and heighten their sense of belonging through on-campus employment opportunities, nationally recognized leadership development programs, over 400 Registered Student Organizations (RSOs) and dynamic and engaging campus events and traditions. The unique cross-functional nature of the department, which includes facilities, events, student organizations, and leadership programs, necessitates that each professional staff member pursue cross-unit collaborations and partnerships, as well as assumes some cross-functional duties and roles, such opening/closing the facility based on event coverage; rotating evening-duty, serving as a professional advisor to RSOs, and providing programmatic support for department and divisional events.  Collectively and through collaboration, USC team members play a critical role in actualizing the Division of Student Life mission and vision.

Under limited direction of the Assistant Director–AV Integration and Production, the Coordinator is responsible for all aspects of night/weekend management, assessment, negotiation, risk management, and coordination of the nightly technical operations for performances and events facilitated by the University Student Centers, requiring independent technical and aesthetic judgment to provide high-level professional technical support for lighting, staging, streaming, and sound systems.  The Coordinator provides technical support for performance events, eSports Arena and related tournament events, meetings, and conferences during night and weekend hours. The principal emphasis is the training and supervision of student staff regarding safe set ups, operations, monitoring and refinement of sound and lighting systems, video display, and computing equipment in all areas of the Student Centers.  The work-week schedule for this position is based on the events requiring technical expertise, typically evening and weekends; however, this position will also assist with some day-time events and system upgrades and installations when additional support to the Assistant Director–AV Integration and Production is needed.

In addition, the Coordinator assists with the AV/technical aspects of the new eSports Arena as it relates to lighting, microphones, broadcast and camera feeds, audio-mixing, projectors, and arena scoreboard and monitor needs. The eSports Arena is a state-of-the-art enterprise which allows UD to compete at a national level in the Electronic Gaming Federation (EGF) conference.  The eSports Arena features 36 high performing gaming PC’s and a broadcast studio that accommodates the university’s four eSports varsity teams, the new eSports academic major, as well as the general student body. Most of the competitions, tournaments, and overall usage occur in the late afternoon and evening (which align with the night/weekend hours of this role) and require regular troubleshooting and problem solving.   

 

 

MAJOR RESPONSIBILITIES:

  • Manage, assess, negotiate, coordinate, and oversee all aspects of the daily/nightly technical operations and requirements to meet client needs efficiently and effectively for performances and events for the University Student Centers indoor and outdoor events.

  • Serve as primary liaison during weekend and evening hours between vendors, presenters, performers and their representatives, sound engineers, and lighting directors to meet performance and event needs.

  • Attend site visits, pre-event planning meetings, and appropriate venue meetings as necessary to understand client goals, support the customer event experience, and respond to questions, concerns, and challenges. 

  • Assist in calculating costs for equipment and staffing used during client events and deliver regular billing reports to the department’s respective reservation and business offices. 

  • Suggest, evaluate, and recommend emerging technologies, equipment, and systems. Keep current with technology industry standards, developments, and innovations, and recommend appropriate purchases to Assistant Director. 

  • Supervise, train, and orientate 20 Student Technicians in the safe and proper use of rigging and audio, video, lighting, and all technical equipment utilized to support events, programs, and eSports.

  • Recruit, interview, schedule, and evaluate USC technical miscellaneous wage, graduate, and undergraduate student hourly employees. Assess needs for professional growth and recommend development opportunities related to job responsibilities and overall educational experience. 

  • Set-up and install equipment such as microphones, audio speakers, lighting, video displays and projectors, video cameras, recording equipment, connecting wires and cables, sound amplifiers, and video switching and compression equipment.

  • Provide professional-level live event and video production services for high-level meetings and events with advanced proficiency in all AV disciplines.

  • Assist with the installation and testing of equipment and multimedia systems including audio and video conferencing equipment, lighting, distributed audio, digital signage, control systems, and all presentation systems.

  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.

  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

  • Oversee and maintain technical support facilities, supplies, and equipment, including coordinating upgrades and troubleshooting repairs. Consult with campus IT services to acquire new software for supporting client event needs and maintain client-facing equipment with current updates, software versions, and brand-compliant visual elements.

  • Coordinate with student theatre and performance groups to provide specialized attention to theatrical performance venues and maintain them in production-ready condition.

  • Provide advice and expert guidance to student organizations as well as colleagues in the development and implementation of large-scale traditions, programs, and events.

  • Develop and maintain collaborative partnerships with campus wide university departments including, but not limited to, Student Life, Facilities, IT, Environmental Health and Safety, Public Safety, and University Media Services in the delivery of excellent services, programs, and experiences for students and the community.

  • Maintain AV inventories across facilities. This includes, but is not limited to managing lifecycle, updating equipment, creating training manuals, and completing small repairs as needed.

  • Assist with the implementation of assessment and data collection initiatives to assess customer and student satisfaction.

  • Ensure compliance with university facilities, safety, and risk management policies and procedures. 

  • Write reports, provide research, and fulfill other projects as assigned by the Assistant Director. 

QUALIFICATIONS:

  • Bachelor’s degree with three years’ experience in a relevant technical specialization or an equivalent combination of education and/or experience. 

  • Skills and experience with sound, lighting, and audio-visual design, staging, and computing hardware connections. Ability to interpret lighting diagrams. Knowledge of theatrical electrics and/or rigging. 

  • Ability to use independent judgement to solve complex technical problems under strict time constraints and the ability to work independently. 

  • Ability to communicate effectively, orally and in writing, with people having varied levels of technical knowledge. Ability to work within a diverse environment; interact well with people of all ages and diverse backgrounds.

  • Ability to run live event audio, lighting boards, and video recording equipment.

  • Strong planning and organizational skills. Ability to prioritize work and provide attention to detail.

  • Strong analytical, diagnostic, and problem-solving skills.

  • Strong verbal and written communication skills and the ability to present effectively to small and large groups.

  • Demonstrate a "can do" work ethic coupled with effective time management and ability to overcome ambiguous or under-defined problems, simplify, and clarify objectives, and lead team to successful outcomes.

  • Experience in aerial lift and other safe rigging specialties preferred. 

  • Technical knowledge of 3 or more of the following preferred:  Intelligent Lighting Systems, Theatrical Lighting, Digital and Audio Mixing Boards, Lighting Consoles, Crestron Operation, Network Equipment, Projection Mapping, Video Conferencing Systems, and Rigging.

  • Flexible schedule required. Must have day, evening, and weekend availability to meet production schedule.

  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.

  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value. 

 SPECIAL REQUIREMENTS:

  • Ability to lift and move, with or without assistance, set pieces, rigging and audio equipment weighing up to 50 pounds.

  • Ability to accurately discern colors and the pitch, tone, and volume of sound.

  • Must be able to work evenings, weekends, and holidays, as needed, to support the demands of various events.

 

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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