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Educational Tech Consultant I (Multiple Positions)

Apply now Job no: 496640
Work type: Staff
Location: Newark
Categories: Information Technology, Full Time

Pay Grade: 27S


Context of Job:

IT Academic Technology Services (IT-ATS) seeks applicants for the position of Educational Technology Consultant (ETC) I. The Educational Technology Consultant positions have either an Educational Technologist or an Instructional Designer concentration.

Academic Technology Services’ (IT-ATS) functional areas include digital media support, instructional video and conferencing support, learning management system support, and academic technology support. IT-ATS staff assist faculty in enhancing student learning through the appropriate application of technology. IT-ATS services include online course design and delivery, classroom clickers and polling, instructional project development, classroom recording through UD Capture, video conferencing facilities, video hosting, in-class technical instruction, and numerous faculty development programs.

Academic Technology Services is a Faculty Commons partner at the University of Delaware. Faculty Commons is a collection of campus support units who work individually or collectively to determine the best course of action and develop appropriate solutions.

Educational Technologist Concentration Responsibilities:

  • Monitors the day-to-day operations of the LMS system used University-wide (Canvas). Provides functional and technical troubleshooting and operational support (monitoring systems for proper functioning) for the LMS, working collaboratively with IT technical staff and vendors to resolve problems and issues promptly. Assists with the implementation of new features, tools and systems including testing. Acts as liaison with IT Support Center, IT Web Development and key academic units regarding LMS administration, maintenance, and operations.
  • Answers LMS application questions. Troubleshoots client problems. Monitors, documents, tests, solves, and follows-up on client trouble-ticket incidents.
  • Administers and helps develop policies and procedures for faculty and staff regarding online resources, using collaboration and communication tools, and allowing students access to course information. Maintains usage records. Helps faculty and staff make better use of the LMS. Identifies and automates routine tasks for better efficiency.

Instructional Designer Concentration Responsibilities:

  • Applies instructional design principles to the creation and deployment of new online courses and programs.  Working with online program directors and faculty, contributes to the online project management, from needs analysis to evaluation, as part of a continuous improvement process.
  • Assists faculty in defining their instructional goals.  Evaluates pedagogical effectiveness of competing options and recommends best practices for course design in a technology-rich environment.  Evaluates program results to determine how to iteratively improve the instructional design process.
  • Designs and develops course materials that meet learning objectives. Working with subject-matter experts, assists in the production of multimedia content and visualizations to provide the most effective learning experience while addressing student motivation and other online learning considerations.
  • Assists in development of academic technology support processes that leverage existing infrastructure and emerging technology, are sustainable and cost effective, and expand upon a portfolio of resources. Performs usability testing and requirement analysis on learning applications.

Responsibilities Common to Both Concentrations:

  • Consults with faculty to enhance teaching and learning through evidence-based applications of technology. Assists with the analysis of learning needs and helps develop effective technology-based solutions in support of successful learning outcomes.  Proactively engages faculty by suggesting strategies for teaching challenges and following through to ensure their successful execution. 
  • Plans, designs, and produces high-quality documentation and training workshops for faculty using technology. Delivers training workshops in face-to-face presentations or online learning modules.
  • Assists in supporting the use of learning technologies, such as student response systems, course capture systems, classroom technologies, and collaborative tools.
  • Maintains current knowledge of educational technologies and laws guiding higher education (copyright, FERPA, etc.). Evaluates the potential of emerging technologies to aid the learning process.


  • Bachelor’s degree and two years related experience or equivalent combination of education and experience. A degree in instructional technology, education, communication, computer science, or other related fields preferred.
  • Experience in education technology in a higher education setting is preferred.
  • Comprehensive understanding of educational technology demonstrated by the ability to assess and articulate whether or not a technical solution adds value to the learning process.
  • Experience in supporting a learning management system. Experience supporting the Instructure Canvas LMS is a plus.
  • Experience with basic web/html skills outside the LMS, some programming background and data reports/analytics/monitoring skills a plus for the Educational Technology concentration.
  • Experience with a broad range of educational technologies including programs that aid in the development of synchronous and asynchronous online learning modules, web editing, collaborative and video and multimedia technologies.
  • Proven ability to get buy-in from faculty for the adoption of new technologies or processes.
  • Effective communication (oral, written, listening, presentation) and organization skills.
  • Effective customer service skills.
  • Requires analytical, evaluative, and objective critical thinking skills.
  • Project management skills, ability to manage multiple projects and be detail oriented.
  • Ability to design, develop, and evaluate instructional materials and programs. 
  • Ability to communicate technical information to non-technical clients.
  • Ability to work independently and in flexible on-campus work environments, as well as work within collaborative teams of people with diverse skills.
  • Ability to work effectively with clients with a wide range of technical expertise and in a rapidly changing technical environment.





Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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