PAY GRADE: 29E

CONTEXT OF THE JOB:

Residence Life & Housing (RLH) leads the development of the strong residential character of the University of Delaware campus and provides a common core experience for most of the undergraduate community. Situated within the Division of Student Life, RLH plays a critical role in furthering the mission and vision of the Division of Student Life and UD Enrollment Management through cutting edge business services, direct interface with the holistic needs of 7300 students and their families, and nationally recognized residential education practices. RLH works to advance student attainment of UD General Education Objectives with residence hall initiatives focused on community engagement, interpersonal communication, intercultural competence, and student self-efficacy.

The Apartment Coordinator is key to accomplishing the mission of RLH.

Under the general direction of the Assistant Director, Residential Facilities and Housing Operations, the Apartment Coordinator (AC) will work within the University Courtyard Apartments (UCA) to create living environments that facilitate positive learning experiences and support the academic mission of the University. The Apartment Coordinator is classified as essential personnel and is provided with campus housing to support their ability to complete their responsibilities. Therefore, the AM is expected to be available to staff and students outside regular business hours during crisis situations or other critical times.

MAJOR RESPONSIBILITIES:

Staff Supervision

• Directly supervise and facilitate the development of a team of ~17 Apartment Assistants (including the promotional student position of Clubhouse Managers) to ensure student safety, provide sound operation of UCA, manage mail/packages, and address facilities issues as they arise.
• Complete periodic performance appraisal of student staff.
• Direct and assist Apartment Assistants in promoting responsible student behavior that benefits individual students and the whole community.
• Constructively manage personnel issues and conflicts, respond to job-related issues, and recommend appropriate solutions for the team.
• Contribute time and talents to all department-wide staff recruitment, selection, and training activities.
• Supporting Student Learning and Student Success:
• Support the creation of living environments that promote student engagement by creating innovative opportunities to engage students in their residence hall and campus-wide community.
• Utilize a variety of communication channels to build community and interact with students (visibility strategies, digital communications, etc.)
• Actively develop and promote community initiatives designed to engage students in the college experience based on national best practices for engagement and retention.
• Help residents understand their rights and responsibilities as community members by explaining and enforcing policies and procedures through educational conferences and other methods.
• Serve as Community Standards and Conflict Resolution (CSCR), Pre-Hearing Officer, or sanction- based educational seminar facilitator for the University. Render educational and corrective sanctions (excluding suspension from the University) for violations of University policies.
• Educate staff and students about the University Code of Conduct, Residence Hall Regulations, and fire and safety codes.
• Utilize position and leadership roles to maximize both the academic and residence hall recruitment and retention of undergraduate students.
• Serve on a multi-tier on call rotation to provide non-clinical student counseling, student mediation, crisis intervention, and referral services.
• Identify critical issues, assess student behavior, and communicate effectively with supervisor to formulate response (educational and student conduct) to student concerns.
• Assist in the coordination of on-site and front-line response to crisis situations, including those that are highly complex in nature and may be life threatening.
• Provide support to University pipeline programs to facilitate student experiences that foster a positive college experience and increase retention and success for students.
• Assist with housing coordination or support for communities such as Puppy Raisers of UD or All Gender housing.

Operational Responsibilities:

• Manage building administrative systems which maintain operational logistics and safety.
• In conjunction with the Assistant Director, Residential Facilities and Housing Operations manage all new and ongoing facilities concerns such as student relocations.
• Facilitate the opening and closing of assigned residence halls at the beginning and end of each semester as well as during break periods.
• Utilize StarRez occupancy management system to conduct building conduct housing processes such as check-ins, room changes, key/card inventories etc.
• Work cooperatively with other University offices such as University of Delaware Police Department, and Facilities in response to day-to-day functioning of the halls. Address safety concerns, custodial and maintenance concerns, and coordinate promotion of services and resources.
• Oversee the scheduling of student staff for duty, office hours, security rounds, and distribution of U.S. and Campus Mail. Oversee keys, access cards, security systems management, and room changes.
• Identify, report and advocate for maintenance concerns throughout the building and residential complex. Respond to facility emergencies. Make recommendations for facility improvements.
• Assume summer roles and responsibilities as designated by department need. Summer roles may include, but are not limited to: Summer Conferences, overseeing Summer Housing for UD students, roles in New Student Orientation, giving presentations and workshops to various student groups, staff training roles, etc.
• Coordinate budgets for the assigned residential area

Departmental Engagement

• Serve on multiple department-wide committees in member or chair role and lead major department initiatives designed to further student learning and development.
• Assist with departmental recruitment and retention efforts.
• Assist with centralized Residence Hall Regulation review and case assignments.
• Serve in a liaison role to partner offices to increase staff familiarity, training and student use of resources.

Additional Roles:

*Note: some roles may be assigned based on residential area assignment or skill sets.

• May supervise a graduate assistant in a Hall Director capacity or other specialized functional role.
• Assume additional responsibilities as assigned by supervisor or other members of the Residence Life & Housing leadership team.

QUALIFICATIONS:

• Bachelor’s degree required, master's degree preferred, and three years of experience working with college students or equivalent combination of education and experience.
• Familiarity with college student learning and development theories.
• Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment.
• Advanced interpersonal, communication, and presentation skills.
• Ability to apply learning outcome approaches preferred.
• Behavior management experience.
• Skill in crisis intervention, directing and enforcing policies and regulations which pertain to campus life and to student development.
• Ability to motivate, develop, direct and train assigned staff including coordinating and supervising work.
• Adept communicators in person and in digital communications (email, social media, etc.)
• Ability to foster a cooperative work environment.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to manage multiple tasks and effectively prioritize competing needs.
• Proficiency utilizing student behavior and room assignment software.