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Small Projects Shop Manager

Apply now Job no: 500600
College / VP Area: Facilities/Real Estate/Aux Svc
Work type: Staff
Location: Newark
Categories: Facilities Management, Full Time

Pay Grade: 33E

Context of the Job:

Under limited direction of the Associate Director of Maintenance and Operations, the Small Projects Shop Manager manages and administrates the execution of small projects for university facilities that includes renovations, alterations, modifications, and installations which are small in scale and scope, within existing facilities.

Tasks include on-site facilitation, planning & scheduling, and supervision of 5-9 in-house trades staff and term contractors to execute work. Facilitates the use of centralized back-office services including procurement, MRO, vendor management, quality control, occupational safety, and maintenance management systems. Responsible for customer engagement strategy and work prioritization. The department interfaces with the University community, other departments within the Facilities organization, outside consultants, contractors, and regulatory agencies. 


Major Responsibilities:

  • Supervises daily activities of one (1) Request For Services Manager, Project Manager and 5-9 mixed craft union trades staff. Contracts with 3rd party resources (contractors) to execute projects on time and within set budget.
  • Participates in the planning of work including cost estimates, scope definition and pre-discovery activities to assure a robust planning and work execution process. Develops project scope, materials lists, labor resources to accomplish projects.
  • Assigns specific tasks to assigned trades staff to complete the projects. Reviews work of contractors and assures compliance with project expectations and scope.
  • Develops current and existing process management to improve the flow of work execution, chargebacks to customer accounts and ensure regular customer communication.
  • Collaborates closely with other Facilities departments, units, and management levels to assure multi-lateral coordination.
  • Assists in the overall maintenance management strategy by deploying work control practices consistent with the existing centralized program. Trains and creates consistency across staff on procedures and policy.
  • Maximizes the utilization of the CMMS to receive, execute, and report upon work activity; uses metrics and reporting tools to track and analyze work.
  • Required to understand and apply all work preparation activities including 3rd party documentation and administration.
  • Reviews and interprets proposed work and building specifications for appropriateness to required function and/or institutional standard; initiates revisions and approvals where appropriate; advises internal and external customers as to how to achieve the best required results.
  • Provides mentoring and training to direct reports; provides problem solving through direct interaction with external and internal entities (i.e., department representatives, University administration and contractors.
  • Oversees small project activities from initial request for service or an initiation of unplanned emergent work, related scope development and final execution and communication of services to assure that project objectives are on schedule and budget targets are met. Directs work sequencing to expedite small project delivery and to minimize disruption of ongoing institutional operations.
  • Monitor staff and 3rd party performance (contractors).
  • Works with shop staff and Planning Project & Delivery (PPD) to evaluate, analyze, and determine project complexity and categorize RFS by type (Quick Hit Project, Small Project or Standard PPD Project); assures transfer of work or co-dependent work activity.
  • Ensures staff and/or contractors follow IBC, OSHA, U/D safety and other Federal, State or Local regulatory standards.
  • Assures compliance with the State of Delaware prevailing wage law.
  • Evaluates projects upon completion.
  • Coordinates joint work projects involving in-house service of trade shops and outside contractors.
  • Acts as a liaison with University departments and responds to students, staff, faculty needs and operational concerns.  Serves on University and departmental committees.
  • In conjunction with Environmental Health and Safety Department work to make sure that the Contractor Safety Manual remains up to date. 
  • Performs other job-related duties as assigned.



  • Bachelor's degree in engineering, construction management or related field and six years related experience in project management/coordination and constructions, or equivalent combination of education and experience.
  • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
  • High level of customer service and engagement experience.
  • Knowledge of construction and contract documents, cost estimates, schedules, and building code interpretation. 
  • Knowledge of Federal, State, and local building codes, ordinances, and regulations. 
  • Ability to develop and maintain record-keeping systems and procedures.
  • Intermediate computer skills to include but not limited to proficiency with word processing, spreadsheet, and database.
  • Skill in the use of business computer programs (Microsoft Office Suite, Microsoft Project, PeopleSoft).  Experience in facilities/construction related software system preferred.
  • Ability to be assertive and tactful.
  • Ability to communicate effectively both verbally and in written format.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Must be familiar with all design, estimating, and construction disciplines.
  • Skilled in organizing resources and establishing priorities.
  • Ability to direct project inspections programs and ensure contractor code compliance.
  • Knowledge of federal, state, and local safety regulations, protocols, contract document preparation, building code interpretation, public bidding, cost control, estimating, and scheduling.
  • Ability to make sound objective judgments and ethical decisions.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Knowledge of safety processes, building code, and related University polices.
  • Ability to foster a cooperative environment.
  • Skilled in examining processes, organizing resources, developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short and long-range goals.
  • Ability to make administrative/procedural decisions and judgments.
  • Employee development and performance management skills.
  • Ability to negotiate and manage contractual arrangements.
  • Ability to use independent judgment, manage and impart information to a range of clientele.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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