Classroom Technology Tech I, University Media Services
Job no: 499840
College / VP Area: Vice President for IT
Work type: Staff
Categories: Information Technology, Full Time
PAY GRADE: 26N
CONTEXT OF THE JOB: University Media Services (UMS) provides support and services in the following areas: video/audio production, campus and performance events, classroom technology, and media technology. The technology work of this group is highly visible and is crucial to supporting the University's mission. Under general supervision, the Classroom Technology Technician I provides technical support for sophisticated classroom technology systems which have integrated audiovisual equipment. The principal emphasis is on performing operational checks, general maintenance, and orienting faculty to the use of the technology available in the classroom. Independent judgment is required in the application of standard operating procedures. The Classroom Technology Technician I reports directly to the Manager of the Classroom Technology group.
- Operates audiovisual equipment and control systems in the centrally scheduled classrooms and auditoriums.
- Orients faculty in how to operate classroom audiovisual equipment and control systems.
- Assists and trains faculty in configuring and connecting portable computers.
- Monitors classroom technology systems status in Call-Center.
- Checks performance of audiovisual equipment for proper operation and makes basic adjustments such as focus, audio level and tracking.
- Performs basic maintenance on audiovisual equipment such as lamp replacement, head cleaning, cable/connector replacement, lens cleaning and lens replacement; refers more complex problems to next technical level.
- Responds immediately to requests for fixing problems with classroom media equipment during class periods.
- Consults with clients regarding troubleshooting of technology.
- Troubleshoots audiovisual equipment to identify area of malfunction.
- Provides both onsite and remote user support through a state of the art monitoring and control system.
- Maintains inventory of audio/visual equipment, parts, and supplies in the vans and workshop.
- Assists Classroom Technology Systems Technicians II and III in the installation and in-depth troubleshooting of audiovisual equipment and control systems.
- Supplements work of other UMS technicians in support of major special events on campus (e.g. football games, VIP functions, etc.) as needed.
- Develops and/or maintains a broad knowledge of available audio/visual technology. Performs miscellaneous job-related duties as assigned.
- Minimum of a high school diploma or GED with two years audiovisual technology and equipment experience.
- Experience in the setup and operation of audiovisual technology.
- Experience with troubleshooting, repairing, and maintaining Classroom Technology including video projectors, Crestron, control systems and sound systems a plus.
- Basic computer literacy and knowledge of computing hardware and connections.
- Mechanical aptitude.
- Ability to solve problems under time constraints.
- Ability to work independently.
- Ability to follow oral and written instructions including manufacturers operation manuals.
- Ability to communicate effectively with people having various levels of technical expertise.
- Ability to interact well with people of all ages and diverse backgrounds.
SPECIAL REQUIREMENTS: Ability to lift and move, with or without assistance, audiovisual equipment weighing up to 50 pounds. Ability to accurately discern colors and the tone and volume of sound. Must be able to work overtime, evenings, weekends, and holidays to support demands of various events.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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