Residence Hall Coordinator, Residence Life and Housing
Job no: 499737
College / VP Area: Vice President for Student Life
Work type: Staff
Categories: Student Affairs & Services, Full Time
Context of the Job:
Residence Life & Housing (RLH) leads the development of the strong residential character of the University of Delaware campus and provides a common core experience for most of the undergraduate community. Situated within the Division of Student Life, RHL plays a critical role in furthering the mission and vision of the Division of Student Life and UD Enrollment Management through cutting edge business services, direct interface with the holistic needs of 7300 students and their families, and nationally recognized residential education practices. RLH works to advance student attainment of UD General Education Objectives with residence hall initiatives focused on community engagement, interpersonal communication, intercultural competence, and student self-efficacy. The Residence Hall Coordinator position is key to accomplishing the mission of RHL. Under the general direction of an Assistant Director, the Residence Hall Coordinator (RHC) will work within an assigned residential area to create living environments that facilitate positive learning experiences and support the academic mission of the University.
In this role, RHCs will exhibit leadership in the following areas of highest priority:
- Serve as co-curricular educators who design and implement educational experiences for students that complement their academic pursuits and foster student success.
- Develop highly skilled staff teams which facilitate student engagement, student learning, student safety and wellbeing, and student success.
- Foster relationships with students where the RHC is a well-known, trusted, and accessible entity.
- Manage building administrative systems which maintain operational logistics and safety.
- Serve on a variety of department and divisional committees and implementation teams furthering strategic aims.
- Residence Hall Coordinators are classified as essential personnel and are provide with campus housing to support their ability to complete their responsibilities. Therefore, RHCs are expected to be available to staff and students outside regular business hours during crisis situations or other critical times.
A note about COVID-19: Though safety precautions will be followed as needed throughout the COVID-19 pandemic, portions of the Residence Hall Coordinator position will require direct in-person interaction with students and university personnel.
- Directly supervise and facilitate the development of a team of 9-19 Resident Assistants (including promotional student positions of Office Managers and Senior Resident Assistants) to enhance student learning through engagement, encourage student-led programs, ensure sound operation of the residence halls, and facilitate annual program plan initiatives.
- Complete periodic performance appraisal of student staff.
- Direct and assist Resident Assistants in promoting responsible student behavior that benefits individual students and the whole residence hall community.
- Constructively manage personnel issues and conflicts, respond to job-related issues, and recommend appropriate solutions for the team.
- Contribute time and talents to all department-wide staff recruitment, selection, and training activities.
Supporting Student Learning and Student Success:
- Support the creation of living environments that promote student engagement by creating innovative opportunities to engage students in their residence hall and campus-wide community.
- Utilize a variety of communication channels to build community and interact with students (visibility strategies, digital communications, etc.)
- Create strategies to implement the RLH program plan with fidelity to department learning outcomes.
- Contribute to the development of a culture of student partnership and ownership.
- Actively develop and promote community initiatives designed to engage students in the college experience based on national best practices for engagement and retention.
- Fulfill student leadership development through individual and group initiatives, programming, and community support. Advise residence hall-focused leadership group(s) to support student engagement and advocacy based on community needs.
- Help residents understand their rights and responsibilities as community members by explaining and enforcing policies and procedures through educational conferences and other methods.
- Educate staff and students about University Code of Conduct, Residence Hall Regulations, and fire and safety codes.
- Utilize position and leadership roles to maximize both the academic and residence hall recruitment and retention of undergraduate students.
- Serve on a multi-tier on call rotation to provide non-clinical student counseling, student mediation, crisis intervention, and referral services.
- Identify critical issues, assess student behavior, and communicate effectively with supervisor to formulate response (educational and student conduct) to student concerns.
- Directly engage in formal assessment design, analysis, report authorship, and presentations of student engagement outcomes in a cycle of continuous, evidence-based improvement.
- Assist in the coordination of on-site and front-line response to crisis situations, including those that are highly complex in nature and may be life threatening.
- Actively support theme communities and/or Living Learning Communities located in the residential area, including collaborating with any offices that support programming within the community.
- Critically evaluate programs, environments, and practices through an anti-racist lens to identify and implement strategies to address inequities and increase sense of belonging for student with traditionally minoritized racial identities.
- Provide support to University pipeline programs to facilitate student experiences that foster a positive college experience and increase retention and success for students.
- Facilitate the opening and closing of assigned residence halls at the beginning and end of each semester as well as during break periods.
- Utilize StarRez occupancy management system to conduct building conduct housing processes such as check-ins, room changes, key/card inventories etc.
- Work cooperatively with other University offices such as the University of Delaware Police Department, and Facilities in response to day-to-day functioning of the halls. Address safety concerns, custodial and maintenance concerns, and coordinate promotion of services and resources.
- Oversee the scheduling of student staff for duty, office hours, security rounds, and distribution of U.S. and Campus Mail. Oversee key, access card, and security systems management, and room changes.
- Identify, report and advocate for maintenance concerns throughout the building and residential complex. Respond to facility emergencies. Make recommendations for facility improvements.
- Coordinate administrative, student staff development and programming budgets for the assigned residential area totaling up to $3000. Monitor student staff and student leader expenditures with budgets of approximately $6000. Oversee department programming budgets ranging from $500-$5000 per event.
Additional Roles: Roles may be assigned based on RHC's residential area assignment or skill sets.
- Serve on multiple department-wide committees in member or chair role and lead major department initiatives designed to further student learning and development.
- May supervise a graduate assistant in a Hall Director capacity or other specialized functional role.
- Serve as an Office of Student Conduct Hearing Officer, Pre-Hearing Officer, or sanction- based educational seminar facilitator for the University. Render educational and corrective sanctions (excluding suspension from the University) for violations of University policies.
- Co-instruct UNIV320: Contemporary Issues for Resident Assistants, a weekly one-credit course.
- Assume summer roles and responsibilities as designated by department need. Summer roles may include, but are not limited to:
- Summer Conferences, overseeing Summer Housing for UD students, roles in New Student Orientation, giving presentations and workshops to various student groups, staff training roles, etc.
- Serve in a liaison role to partner offices to increase staff familiarity, training and student use of resources.
- Assist with as housing coordination or support for communities such as Puppy Raisers of UD or All Gender housing.
- Assist with departmental recruitment and retention efforts.
- Assist with centralized Residence Hall Regulation review and case assignments.
- Assume leadership for functional areas such as housing assignments, staff selection and training, equity and inclusion programming, leadership development, etc.
- Assume additional responsibilities as assigned by supervisor or other members of the Residence Life & Housing leadership team.
Qualifications and Preferred Skills:
- Master's Degree required, and one year of experience working with college students or, two years of graduate experience working with college students.
- Familiarity with college student learning and development theories.
- Commitment to and knowledge of diversity, equity, and inclusion
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Advanced interpersonal, communication, and presentation skills.
- Ability to apply learning outcome approaches preferred.
- Behavior management experience.
- Skill in crisis intervention, directing and enforcing policies and regulations which pertain to campus life and to student development.
- Ability to motivate, develop, direct and train assigned staff including coordinating and supervising work.
- Adept communicators in person and in digital communications (email, social media, etc.)
- Ability to foster a cooperative work environment.
- Ability to interpret, adapt and apply guidelines and procedures.
- Ability to manage multiple tasks and effectively prioritize among competing needs.
- Proficiency utilizing student behavior and room assignment software.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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