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Program Coordinator, Osher Lifelong Learning Institute

Apply now Job no: 499701
College / VP Area: Vice Prov for Grad & Prof Ed
Work type: Staff
Location: Wilmington
Categories: Full Time, Trainers & Educators

PAY GRADE: 29E

CONTEXT OF THE JOB:

The Osher Lifelong Learning Institute (OLLI) at the University of Delaware in Wilmington is a year-round membership cooperative providing opportunities for intellectual growth and social-cultural enrichment to more than 2,000 members aged 50 plus. One of the oldest and largest nationally, this program holds two full semesters and one summer session with more than 625 courses taught annually by more than 250 volunteer instructors.

Under the general direction of the Director, the Program Coordinator works closely with the Institute’s Curriculum Committee to oversee the development, implementation, and administration of this dynamic non-credit program, with more than 250 enthusiastic, creative, and energetic volunteer instructors teaching each fall and spring semester and during summer session. Responsible for in-person curriculum, housed in Wilmington and Newark, the Wilmington program coordinator will work in collaboration with a program coordinator in Kent/Sussex Counties and an online program coordinator. Program management, employee management and experience with customer service or senior populations, coupled with exceptional customer service skills are necessary for a candidate to be successful in this position. Commitment to a team-based approach and the ability to prioritize tasks and function in a fast-paced workplace are key.

MAJOR RESPONSIBILITIES:

  • Manage and oversee the strategic development and general administration and improvement of the academic program in collaboration with the Curriculum Committee and in consultation with the Director and fellow program coordinators.
  • Coordinate and facilitate the recruitment, orientation, and support of new instructors.  Conduct interviews of prospective instructors.
  • Organize and execute comprehensive support and mentoring services for more than 250 instructors and more than 20 academic department coordinators with the program, including in-person professional development meetings each session.
  • Create, distribute, and maintain resources and materials designed to enhance instructional and curricular quality.
  • Oversee planning and execution of fall, spring, and summer session course offerings on-site in Wilmington and Newark; direct solicitation and assessment of course proposals and syllabi. Coordinate the work of the Curriculum Committee to process, organize, and approve course offerings.
  • Develop and support hybrid and group viewing classes as needed.
  • Schedule all courses and extracurricular activities to maintain and maximize quality of program results; work with AV Classroom Tech III to ensure equipment needs are met. 
  • Provide daily support, guidance, and assistance to staff and volunteers over a range of activities as required by membership needs.
  • Provide day-to-day supervision for AV Classroom Tech III.
  • Assist with catalog production and semester course registration; maintain and develop program data.
  • Identify and build links with internal and external resources for instructional and curricular development opportunities.
  • Perform miscellaneous job-related duties as assigned by Director.

QUALIFICATIONS:

  • Bachelor’s degree, Master’s preferred, and three years of progressively responsible job-related experience or equivalent combination of education and experience.
  • Curriculum development experience and demonstrated program leadership experience in a collegial work setting. 
  • Proficient in use of Microsoft Office.
  • Experience working with and empowering advisory groups and managing the efforts of volunteers, including demonstrated ability to oversee ongoing production tasks. 
  • Ability to develop and execute new program initiatives. 
  • Effective oral and written communication skills. 
  • Effective problem solving, interpersonal and community relations skills. 
  • Ability to interact with diverse internal and external constituents with diplomacy and tact. 
  • Ability to form productive working relationships with older adults. 
  • Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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