Systems Engineer IV, IT- Enterprise Systems & Cloud Services
Job no: 499344
College / VP Area: Vice President for IT
Work type: Staff
Categories: Information Technology, Full Time
PAY GRADE: 30S
CONTEXT OF THE JOB:
The Enterprise Systems & Cloud Services (ESCS) Systems Engineering group is responsible for the operation, maintenance, support, and growth of central computing systems. The University’s central computing systems include enterprise class client/server, public & private cloud infrastructure, data storage and retrieval systems, web, learning management, and e-mail servers. Staff in the ESCS Systems unit provide services that support the entire University. Other groups in the IT unit rely heavily upon ESCS for services and technical support. ESCS is one of several groups within the larger organization of Information Technologies (IT). The technology work of this group is critical to the achievement of the IT organization and University’s strategic plans and goals. This group also provides the technological foundation that supports the institutional mission.
The Systems Engineer IV has primary responsibility for designing, planning, capacity management, and project scoping for Google cloud platforms supporting central IT, departmental IT, and University researchers. A primary focus of this role will be to facilitate the use of Google resources across campus. The incumbent ensures University implementations are designed for the stable service operation by performing information security risk assessments and serving as an internal auditor for security issues. The incumbent collaborates with staff in the office of the CISO and with IT colleagues who have security responsibilities regarding the security of the services run within the infrastructures. In addition, the incumbent will work closely with UD IT’s client-facing groups to ensure end users are receiving the necessary support. The incumbent will also be responsible for the automation of services where possible and providing support personnel with tools to speed ease of support. This position will be considered essential personnel and provides off-hour, on-call coverage to support all the central systems in rotation with other Systems Programmers.
The Systems Engineer IV reports to the Associate Director of the Systems Engineering Group.
- Acts as global administrator for the university's Google Workspace and GCP environment.
- Leads the automation, billing, configuration, documentation, execution for Google Cloud Platform.
- Ensures license compliance for Google Workspace.
- Develops and recommends policies, standards, and procedures regarding Google Workspace and GCP.
- Regularly checks for new security best practices and known vulnerabilities in Google Workspace services and application software. Ensures no software versions with known security vulnerabilities are in use and coordinates patching of vulnerabilities.
- Leads feasibility studies related to platform compliance, network configurations, and policies.
- Performs trending analysis to predict future problems and manage capacity.
- Ensures quality assurance procedures are followed.
- Recommends improved operational procedures and system design to maximize system security.
- Develops and expands a GCP service offering while working with Enterprise Architect and cloud leadership.
- Leads group efforts to troubleshoot problems, which can range from simple to complex with Google Workspace environment. Engages Security, User Support, Network, and System Administration teams to coordinate issue resolution.
- Consults with other systems programmers, other IT staff, and supported business units. This position will support the UD Core, Consortium, and Specialized services. This includes Enterprise and Facilities’ systems which are vital to the University community.
- Maintains a high degree of familiarity with software and hardware supported by staff in Enterprise Systems & Cloud Services.
- Leads internal training and participates in external training.
- Assists, mentors, and trains junior systems programmers with their programming tasks and with solutions to complex technical problems.
- Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures.
- Contributes to planning, leadership, and support of campus technical initiatives and innovative solutions.
- Works within the department's overall strategic plan following project priorities and scope.
- Meets deadlines and achieves goals.
- Performs other duties as assigned.
- Requires a bachelor’s degree in Computer Science, Information Systems, and/or Electrical/Computer Engineering or related field with four years of experience or a combination of education, certification, and experience can substitute for required education.
- In-depth knowledge of Google Workspace.
- Working knowledge of at least one of Amazon AWS, Microsoft Azure, and Google GCP.
- Solid understanding of security as it applies to Cloud technologies.
- Experience using the Python programming language to interface with public cloud technologies.
- Working knowledge of common networking equipment and major network protocols.
- One or more relevant certifications preferred.
- Experience with Agile development methodologies.
- Ability to troubleshoot and correct systems problems.
- Analytical, evaluative, and objective critical thinking skills.
- Effective communication skills (verbal and written).
- Ability to work independently as well as part of a team.
- Working knowledge of business systems principals.
- Ability to communicate technical information to non-technical users.
- Knowledge of information flow and management environments within area of operational specialty.
- Knowledge of current technological developments/trends in area of expertise.
- Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
- Knowledge of computer systems analysis and design concepts, methods, procedures, and standards.
- Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
- Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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