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AAP Student Support and Engagement Coordinator (Wilmington)

Apply now Job no: 498902
College / VP Area: Vice President for Student Life
Work type: Staff
Location: Newark
Categories: Academic Administration, Student Affairs & Services, Full Time

Pay Grade: 29E

Context of the Job:

Working under the general supervision of the Assistant Dean of Students, the Student Support and Engagement Coordinator provides support to students enrolled in the University of Delaware Associate in Arts Program in Wilmington, Delaware, and designs and implements engagement initiatives. The position's focus is to enhance student retention, sense of belonging, and engagement to help students thrive throughout their time at UD and realize the University's aspirations to be a campus of engaged learners. The Student Support and Engagement Coordinator works mainly in the University of Delaware space in the Community Education Building in Wilmington, with a population of approximately 450 students. The Student Engagement and Support Coordinator works collaboratively with the Southern Delaware Campuses and the Assistant Dean of Students to ensure consistency in student support and programming among all three University of Delaware Associate in Arts Program campus locations. In addition, they collaborate with various stakeholders to enhance student success, bolster student support, and engage students in innovative educational opportunities. They will also assist in the transition process for students who matriculate at the University of Delaware Newark campus after completion of the Associate in Arts Program.

Major Responsibilities:

Case Management/Support

  • Meet with students and intervene directly to provide support and resources regarding private and
    sensitive issues involving critical illness or injury, mental illness, and fatalities.
  • Manage active student crisis situations and coordinate response as appropriate.
  • Consult and advise families, faculty, and staff on sensitive and private issues regarding concerns for
  • Support students and assist their families throughout the entire Medical Leave of Absence process.
  • Work in tandem with the Student Behavior Consultation Team to influence positive student
    outcomes or respond to students who are displaying disruptive or distressed behaviors in the
    Associate in Arts Program.
  • Advise students on a myriad of personal, social, and academic issues within all UD colleges.
  • Contribute to the design of all administrative processes to support undergraduate students
    within the Office of the Dean of Students including all leave of absence and withdrawal
  • Partner with Student Life departments and other University departments across the University to
    envision and facilitate programs and services that integrate and enhance the student experience
    at the University.

Engagement and Programming

  • Design and implement programming to create a campus community that is connected to the
    mission of the Division of Student Life.
  • Partner with other offices, units, and community partners to create vibrant and engaging social
    experiences for students in Wilmington.
  • Design and implement a broad range of engagement opportunities to enrich the student experience
    that is connected to the mission and vision of the Office of the Dean of Students and Division of
    Student Life.
  • Select, train, and guide a group of student volunteers to assist with the organization and
    implementation of programs. Encourage the development of student-led programs. Design and
    implement student leadership workshops and on-going development activities for student leaders.
  • Participate on the team of First Year Experience instructors and teach seminars and skills classes.
  • Assist with other academic programming as available and partner with the assistant dean in the
    College of Arts and Science, Associate in Arts Program director, and Associate in Arts Program
    academic advisors on joint initiatives.
  • Assist in the development and coordination of a variety of pre-recruitment and student life
    programming including Admitted Student Nights, New Student Orientation, and Transition Day.
  • Perform other duties as assigned.


  • Bachelor’s degree and three years of experience working with college students required or
    an equivalent combination of education and experience. A Master's degree in higher education, student
    personnel, counseling services, or other related field and one year of experience working with
    college students are preferred.
  • Experience working with first-year and second-year student populations.
  • Experience with outreach initiatives and program development.
  • Commitment to and knowledge of multicultural, diversity, LGBTQ+, equity and access issues.
  • A record of accomplishment as a student advocate and a champion for student success.
  • Familiarity with college student learning and development theories.
  • Knowledge of student support programs and services.
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Effective oral and written communication skills.
  • Ability to use independent judgment and to manage and convey information to a range of clientele.
  • Effective interpersonal and community relations skills.
  • Ability to build positive and effective relationships with colleagues and student leaders across the
  • Skill to manage crises and knowledge of and experience using crisis intervention techniques.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to take initiative for projects and the development of services.
  • Independent judgment to plan, prioritize and organize a diversified workload with attention to
  • Ability to collaborate and work successfully in a team environment.
  • Experience with case management software such as Maxient, student information system
    software such as PeopleSoft and general computer-based literacy preferred.
  • Demonstrated knowledge of best practices in student engagement on a college campus.
  • Ability to manage multiple tasks and effectively prioritize among competing needs
  • Ability to utilize assessment to guide initiatives and inform practice.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals
    with varying identities, cultures, and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is
    a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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