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Computing Support Specialist II, Arts & Sciences

Apply now Job no: 497338
Work type: Staff
Location: Newark
Categories: Information Technology, Full Time

PAY GRADE: 29S

CONTEXT OF THE JOB:

The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 24 academic departments in the arts, humanities, social sciences, and natural sciences, more than 25 centers, programs, and institutes, and featuring outstanding research and teaching facilities, CAS serves over 7,500 students, is supported by approximately 400 staff, and maintains annual operating expenditures of over $121M. The College's 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression, with sponsored research expenditures totaling more than $38.6M per fiscal year. The college is divided up into ¿sectors¿ of Departments, Programs and Centers. Each sector comprises several departments, programs, and centers. Each CSS is responsible for one sector and will act as backup for other sectors as needed. Under the limited direction of the Manager of Computing Operations for Field Support and in coordination with the Department Chairperson(s), the Computer Support Specialist I, within their sector, is responsible for maintaining managed desktop and laptop computers, lab computers, as well as their portions of all IT systems utilized therein. CSS2's will also maintain stand-alone servers as needed, ensuring that software is up-to-date and secure, and will maintain at least one large-scale project that extends beyond their sector (e.g., a pool of students utilized by all CAS IT).

MAJOR RESPONSIBILITIES:

  • Reports to the Manager of Computing Operations for Field Support.
  • Maintain minor stand-alone servers (e.g., licensing servers) as needed by sector.
  • Ensures server software is up-to-date, secure, and conforms to UD standards.
  • Trains staff and faculty in the use of sector server services.
  • Identify, evaluate, and recommend new technologies to benefit departmental goals.
  • Envision and articulate technology trends and their impact on the department and college's environment to management and IT. Assess departmental computing needs and make recommendations. 
  • Maintain at least one large-scale project that extends beyond their sector and serves a large portion of the existing IT team or their sectors.
  • Performs technical duties in the setup, operation, and maintenance of personal computers as well as user support and education for a group (sector) College academic departments and programs. 
  • Utilize remote management tools to manage faculty and staff computers.
  • Administers and maintains the portion of the Arts and Sciences datacenter dedicated to his or her sector. Seeks to improve unit workflow through the implementation these services.
  • Ensures data security and backup through use of these services.
  • Maintain instructional computing site(s). 
  • Recommend equipment and service upgrades to sites.
  • Evaluate and test new software packages.
  • Ensures that sector computing and information systems conform to CAS and UD policies and procedures with respect to security and responsible use.
  • Coordinate with CAS IT to ensure that core hardware and software plans fit department needs.
  • Form partnerships with units when initiating teaching with technology projects.
  • Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS: 

  • Bachelor's degree and three years of experience or equivalent combination of education and experience.
  • Degree in computer science or computer engineering preferred.
  • Familiarity of PC & Mac desktop hardware and software, most common software packages (e.g. MS Office) required, as well as the ability to learn and support sector specific software as needed (e.g. STATA).
  • Familiar with Active Directory and O365 a must.
  • Experience in a higher education academic department environment is highly desirable. 
  • Ability to analyze and solve problems.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to prioritize, plan and organize work.
  • Strong ability to interact with both technical and non-technical end users.
  • Can interpret requests from non-technical users, guide them in what is technically feasible, and create outcome which both fulfills the need but is also feasible given financial and man-hour limitations.
  • Ability to work effectively with a wide range of constituencies in a community with diverse computing skills and needs and in a rapidly changing technical environment.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Special Requirements:

This position involves the frequent replacement and/or relocation of personal computer equipment. The position requires the ability to lift and move, without assistance, computing equipment weighing up to 50 pounds on a regular basis.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Eastern Standard Time

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