Manager, Arts Programs & Performances
Job no: 497331
Work type: Staff
Categories: Administrative Support, Full Time, Art & Design
PAY GRADE: 30E
CONTEXT OF THE JOB:
The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 24 academic departments in the arts, humanities, social sciences, and natural sciences, more than 25 centers, programs, and institutes, and featuring outstanding research and teaching facilities, CAS serves over 7,500 students, is supported by approximately 400 staff, and maintains annual operating expenditures of over $121M. The College's 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression, with sponsored research expenditures totaling more than $38.6M per fiscal year.
Under the limited direction of the CAS Sr. Events Manager, the Manager, Arts Programs and Performances, develops a comprehensive strategy to organize and market CAS events in the Arts portfolio and implements the overall field-level operations for these events to engage the internal and external community and further the mission of the College of Arts and Sciences and its partners. The Manager is responsible for the oversight of events in the Arts portfolio and directs a team of staff to support these events. The Manager works independently and has a high level of interaction with senior administrators, faculty, alumni, and the broader community.
- Exercises autonomy in developing and executing Arts portfolio-related events designed to engage College and University faculty and staff, current and prospective students, and the broader community. Integrates, through intentional research and collaborations, key College priorities and initiatives to demonstrate the College's impact at these events.
- Develops the College's Arts-related events strategy, in collaboration with the Sr. Events Manager, to organize, market, and execute College events for the School of Music, Art and Design, Dance, and Theatre.
- Ensures event support for the School of Music, Art and Design, Dance, and Theatre. Determines the level of support required for each event and assigns events leads to provide support for events according to CAS guidelines and procedures. The Manager supervises a team a of full-time employees, several graduate student staff and 25-30 hourly student employees.
- Coordinates with the CAS HR team to recruit and hire, for student and miscellaneous wage employees. Trains, supervises, evaluates performance, and coordinates scheduling. Ensures all events staff are trained in and follow expected events protocols.
- Manages, oversees, and coordinates all aspects of public performances and student and faculty events for the School of Music, and the Departments of Art and Theatre/Dance. Responsible for complex event oversight, including technical needs, registration and box office, various logistics, and budget oversight.
- Manages box office for ticket programs and events for the Arts, in CAS, the University, and community. Oversees a process that interacts with on and off campus arts patrons, donors, VIPs, and students purchasing tickets for performances by the Resident Ensemble Players, the School of Music, and the Master Players Concert Series, the department of Art & Design, and the Dance program.
- Manages and utilizes the College's event spaces in the Center for the Arts (CFA), Hartshorn, and other CAS event spaces, coordinating with the CAS Sr. Events manager as needed. Troubleshoots issues and scheduling conflicts as they arise.
- Oversees all aspects of building utilization for events purposes for the CFA. Oversees event-related scheduling, security, customer service, community relations, and management of events operations. Creates and implements policy for public use of these spaces.
- Oversees and maintains the master booking and scheduling calendars for the CFA in collaboration with the Sr. Events Manager.
- Coordinates with the CAS Director of Facilities to ensure appropriate physical maintenance (routine repairs, capital maintenance, upgrades) and administers building operations (staffing, public safety, code compliance) for the CFA. Identifies issues and recommends facility improvements.
- Works with the Sr. Events Manager to develop and maintain appropriate rental and usage fees for facilities, services, equipment, and staffing.
- Hosts and coordinates tours of the CFA to visiting guests, prospective student and parents, and various administrators.
- Manages events budgets and reviews expenses for each event, developing fiscally responsible strategies and ensuring consistent quality of events. Provides budget updates and analysis to the Sr. Events Manager.
- Implements measurements to evaluate the success of Arts-related events to ensure consistent return on investment and increased engagement with the College. Evaluates event outcomes by measuring event attendance and soliciting feedback. Integrates data into future event planning strategies.
- Drives the distribution of event deliverables, including invitations, signage, etc. through collaborative work with CAS Communications.
- Builds and manages effective working relationships with on-campus and off-campus vendors and suppliers, including lighting companies, movers, catering, florists, electricians, etc.
- Performs miscellaneous job-related duties as assigned.
- Bachelor's degree, Master's preferred, and a minimum of five years of progressive experience in high-end special events, marketing, or related field, preferably in higher education.
- Ability to analyze and synthesize data, current practices, and other organizational criteria to create and implement event strategies to achieve unit, division, and organizational goals.
- Experience in successfully managing multiple projects, particularly across departments requiring committee leadership and collaboration.
- Experience in managing budgets and financial reporting.
- Ability to establish and maintain good working relationships with all levels of people, including VIPs, internal and external to the organization, including working effectively in a team setting.
- Strong creative, oral and written communication skills as well as strong presentation skills.
- Experience in managing multiple priorities, organizing, resource management, and working with tight deadlines.
- Background in computer proficiency ¿ specifically Microsoft Office and database experience.
- Ability to evaluate, develop, and edit timelines, briefing materials and event documents for critical audiences.
- Ability to work creatively and collaboratively with colleagues throughout the University, as well as UD and College Senior Leadership, faculty, staff, students, alumni, and volunteers to deliver effective programs.
- A high degree of personal and professional integrity, poise, maturity, and excellent judgment.
- Ability to self-motivate, make independent judgment and to perform tasks on own initiative, many of which have no precedent.
- Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
- Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
- Evening and weekend hours as well as some travel required.
- Ability to lift 25 pounds.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
Applications close: Eastern Standard Time
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