Coordinator, Student Veterans Services
Job no: 496543
Work type: Staff
Categories: Student Affairs & Services, Full Time
Pay Grade: 30E
Context of the Job:
Under general direction of the Assistant Dean of Students, the Coordinator for Veterans Services collaborates with staff in the Office of the Dean of Students to provide support for the enrollment, retention, and success of the veteran and military connected student population. This position works closely with key stakeholders across the University to meet the needs and promote the success of students.
- Certify verification of enrollment for GI Bill Educational Benefits using required Veterans Administration (VA) process.
- Designated as the Certifying Official for the university within the VA.
- Work to ensure that the University of Delaware is a military friendly school and meets the needs of its students who serve or have served in the military.
- Interact with providers of financial assistance for military personnel such as goarmyed.com.
- Serve as campus ‘go to’ person for veterans.
- Refer and proactively connect veterans to appropriate university offices, and State and community resources, to support their specific needs (e.g., housing, counseling, health services, academic support, dean’s office, etc.).
- Meet with veterans, dependents, and their families during the enrollment process to help them understand the GI Bill and Veterans Affairs regulations.
- Coordinate with Student Financial Services (SFS) around certification dates and financial aid disbursement.
- Work with veterans to understand the interdependencies of certification and aid.
- Coordinate messaging to veterans with SFS.
- Raise awareness and advocate for student veterans on campus and within the community, including interacting with state and federal governmental leaders.
- Explore/write grants and work with UD Development and Alumni Relations, both directly and indirectly, on fund raising with veterans and for student veteran support.
- Advise the activities and development of Blue Hen Veterans, UD’s Chapter of Student Veterans of America.
- Lead and coordinate veteran and military connect event planning (i.e., room reservations, catering, marketing, and promotion; prepare and order materials and resources) for conferences, meetings, co-curricular and curricular programming, orientation events, resource fairs, and additional annual and new events. Many of these events will be in collaboration with the Blue Hen Veterans.
- Contribute to the case management process of the office by meeting with students on sensitive and private issues and provide guidance and support to students and families during times of crisis.
- Implement the administrative activities associated with the Office of the Dean of Students to support undergraduate students, including medical leave of absences and withdrawals, and coordinate with the Associate Dean of Students to improve the process as needed.
- Serve as a hearing officer for the Office of Student Conduct.
- Participate in professional development and growth opportunities to maintain current knowledge of student development and student learning research, theory and practice that best serve the needs of students.
- Recommend and participate in the development of University policies and procedures.
- Represent the Office of the Dean of Students at campus-wide functions including the occasional evening and weekend events.
- Perform other duties as assigned.
- Bachelor’s degree in higher education, student personnel, counseling services or other related field and four years of full-time professional experience working with college students. Master’s degree preferred.
- Prior U.S. military service and knowledge of VA Educational Benefits highly desired.
- Ability to relate to veterans, build trust and advocate for them.
- Commitment to and knowledge of equity, diversity, inclusion, multicultural, and LGBTQ+ issues.
- Familiarity with college student learning and development theories.
- Possess the highest degree of integrity and maturity due to the sensitive, confidential nature of student records.
- Possess strong organizational skills, be able to work independently and collaboratively.
- Excellent oral, written, presentation and customer service skills, and the ability to interact well with people of all ages and diverse backgrounds, including parents of veteran dependents.
- Ability to manage and adhere to tight deadlines and handle multiple tasks simultaneously, effective problem-solving skills.
- Knowledge of University policies, procedures, and curriculum beneficial.
- Experience with PeopleSoft Student Administration, COGNOS, and Microsoft Office tools highly desired.
- Ability to collaborate and work successfully in a team environment.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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