Coord, Performances & Events
Job no: 496472
Work type: Staff
Categories: Student Affairs & Services, Full Time
Pay Grade: 29E
Context of the Job:
The University Student Centers (USC) cultivate a vibrant, inclusive, community in which students learn and thrive at the University of Delaware. As part of the Division of Student Life, the Trabant University Center and the Perkins Student Center serve as the social and educational epicenters for the campus, providing vibrant and intentionally planned engagement opportunities that support USCs’ learning outcomes, but also those of the Division of Student Life and the overall educational aims of UD, as articulated by the General Education purposes and objectives. The USC team affords every student a path to contribute to the campus community and heighten their sense of belonging through on-campus employment opportunities, nationally recognized leadership development programs, over 400 Registered Student Organizations (RSOs) and dynamic and engaging campus events and traditions. The unique cross-functional nature of the department, which includes facilities, events, student organizations, and leadership programs, necessitates that each professional staff member pursues cross-unit collaborations and partnerships, as well as assumes some cross-functional duties and roles, such opening/closing the facility based on event coverage; rotating evening-duty, serving as a professional advisor to RSOs, and providing programmatic support for department and divisional events. Collectively and through collaboration, USC team members play a critical role in actualizing the Division of Student Life mission and vision
Under limited direction of the Senior Associate Director for Facilities and Event Services, the Technical Coordinator, Performances & Events is responsible for all aspects of management, assessment, negotiation, and coordination of the daily technical operations for performances & events facilitated by the University Student Centers, requiring independent technical and aesthetic judgment to provide high-level technical support for lighting, staging, and sound systems. The Coordinator supervises the full-time position of Event Technician II in addition to the technical team consisting of miscellaneous wage employees, graduate, and undergraduate student hourly employees. The Coordinator also provides AV support for the E-sports Arena as it relates to lighting, microphone, audio-mixing, projector and digital signage needs.
The E-Sports Arena is a state-of-the-art enterprise that will allow UD to compete at a national level in the newly developed Electronic Gaming Foundation (EGF) conference and help in admissions recruitment for those interested in competitive gaming. The space will feature 36 high performing gaming PC’s and a broadcast studio that will accommodate the UD Esports teams as well as the general student body.
As part of the cross-functional nature of this department, the Coordinator serves a technical advisor to student organizations, and supports colleagues in the development and implementation of large-scale programs and events.
The Coordinator develops strategic, collaborative partnerships with other university departments in Student Life, Facilities, IT, Environmental Health and Safety, Public Safety, and Media Services in the delivery of excellent services, programs, and experience for students and the community.
- Manage, assess, negotiate, coordinate, and oversee all aspects of the daily technical operations and requirements to efficiently and effectively meet client technical needs for performances and events within the Trabant University Center and the Perkins Student Center.
- Design lighting and technical layout plans and direct setup, staging and lighting for events ranging from student organization performances, convocation events, VIP guests, Board of Trustee meetings, large concerts and various professional performance artists. Identify, locate and contract for special staffing, staging, lighting and audio equipment.
- Act as primary liaison and negotiator between vendors, presenters, performers and their representatives, sound engineers, and lighting directors to meet performance and event needs within the capabilities and limitations of the two University Student Centers. Assesses technical riders as part of performing groups’ contracts.
- Calculate costs for equipment and staffing used during client events and deliver regular billing reports to the department’s business office.
- Identify, evaluate, and recommend emerging technologies, equipment, and systems. Keep current with technology industry standards, developments and innovations and recommend appropriate purchases.
- Determine project scope, provide projections, research, cost estimations, quotes, and professional proposals for facility upgrades.
- Serve as the department’s project liaison for all audio, video, lighting, and associated electrical systems, collaborating with the Chief Engineer of WVUD as needed for highly specialized systems. Translate department’s needs into technical specifications, create reports and drawings to communicate those needs to contractors and builders, and advocate for the interests of the department when problems arise during project builds. Coordinate all university services (Carpentry, Electrical, Network and IT, etc.) required to support the integration of new equipment and systems.
- Recruit, train, supervise, schedule, and evaluate USC technical staff which includes a full-time Event Technician II in addition to miscellaneous wage, graduate, and undergraduate student hourly employees. Assess needs for professional growth and recommend development opportunities.
- Oversee and maintain technical support facilities, supplies, and equipment, including coordinating upgrades and troubleshooting repairs. Coordinate with campus IT services to acquire new software for supporting client event needs and maintain client-facing equipment with current updates, software versions, and brand-compliant visual elements. Coordinate with student theatre and performance groups to provide specialized attention to theatrical performance venues and maintain them in production-ready condition.
- Assist with the implementation of assessment and data collection initiatives to assess customer and student satisfaction.
- Ensure compliance with university financial, facilities, safety, and risk management policies and procedures.
- Support the work and mission of the Division of Student Life through committees, task forces and special assignments.
- Serve on-call for evening events as part of rotational team to support student staff and provide a new lens and perspective about students, events and programs to inform training programs and services.
- Write reports, provide research, and fulfill other projects as assigned by the Director.
- Bachelor’s degree with three years’ experience in a relevant technical specialization or an equivalent combination of education and/or experience.
- Skills and experience with sound, lighting and audio-visual design, staging, and computing hardware connections. Ability to interpret floor plans and lighting diagrams. Knowledge of theatrical electrics and/or rigging.
- Ability to use computer-aided drafting (CAD) software to interpret, edit, and create project/construction drawings.
- Ability to use independent judgement to solve complex technical problems under strict time constraints and the ability to work independently.
- Ability to communicate effectively, orally and in writing, with people having varied levels of technical knowledge. Ability to work within a diverse environment; interact well with people of all ages and diverse backgrounds.
- Strong planning and organizational skills. Ability to prioritize work and provide attention to detail.
- Management experience required. Experience in staff training and student development preferred.
- Ability to lift and move, with or without assistance, set pieces, rigging and audio equipment weighing up to 50 pounds.
- Ability to accurately discern colors and the pitch, tone and volume of sound.
- Must be able to work evenings, weekends, and holidays, as needed, to support the demands of various events.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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