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Web Communications Consultant II-IT Client Support & Services

Apply now Job no: 496331
Work type: Staff
Location: Newark
Categories: Information Technology, Full Time

Pay Grade: 28S 

Context of the Job:

IT Client Support & Services provides consulting support to faculty, staff, and students to help them use information technologies effectively. The Web Presence group in this unit supports campus web development by participating in the design, development and maintenance of University web sites. The Web Presence group provides consulting and development assistance across UD.  The group also maintains current knowledge of the changing Web development landscape and incorporates that into training, consulting and development.

The Web Communications Consultant II in IT-CS&S consults with clients from other campus units to determine their needs and help them translate their functional needs into web-based solutions. The incumbent consults with faculty, staff, and students on Web services and development including overall design, recommendations on web development tools, features, content, site structure, usability, accessibility, security, maintenance, and refreshing. 

The Web Communications Consultant II reports to the Director, IT CS&S.


Major Responsibilities:

  • Consults with campus clients on Web services and development including overall design, and recommendations on web development tools, features, content, site structure, usability and accessibility, security, and ongoing maintenance and refreshing.
  • Partners with campus clients to develop strategies and help translate their functional/business requirements into web-based solutions that support the unit’s overall mission and vision. This work involves web site redesigns, new sites, social media implementation and use of other appropriate Web tools with an emphasis on using Content Management solutions.
  • Acts as Brand Administrator for the Qualtrics Survey software license for the University.
  • Acts as primary liaison with outside service providers and software vendors for areas of technical expertise.
  • Coordinates training for the Digital Accessibility program. 
  • Teaches IT user education classes. Develops, administers, and delivers training and education on Content Management systems, Web accessibility, Web development options and techniques and the use of web-based tools and services.
  • Coordinates annual EDUCAUSE Center for Analysis and Research (ECAR) survey. 
  • Establishes and maintains appropriate working relationships with colleagues and clients.


  • Bachelor's degree with two years related or equivalent combination of education and experience. A degree in Computer Science, Information Systems, Graphics Arts or Business is highly desirable.
  • Experience should include a thorough knowledge of current Web development tools, strategies, and standards and in-depth Web development experience including a portfolio of completed projects on diverse development platforms.
  • Demonstrated Drupal and WordPress experience.
  • Experience with Java, XML, PHP a plus. 
  • Knowledge of Flash, ActionScript, ASP, Javascript/JS libraries a plus. 
  • Strong PC and Macintosh systems knowledge. Experience with server administration and LAMP stack a plus.
  • Ability to consult with clients to recommend best strategies for addressing web presence needs.
  • Strong interpersonal, communication, and customer-service skills. Strong attention to detail.
  • Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment. 
  • Strong project management skills.
  • Ability to analyze and solve problems.
  • Ability to prioritize, plan and organize work.
  • Effective communication skills in written, conversational and presentation settings.
  • Ability to effectively engage with technical, administrative and academic personnel at various levels within the organization.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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