PAY GRADE: 32E

CONTEXT OF THE JOB:

Under general direction of the Associate Director, Facilities-Building Maintenance and Operations, the Maintenance Manager is responsible for various M&O shops on a 24/7 basis. This includes oversight of a 2 d shift supervisor and tradesmen; responsible for development and ongoing optimization of preventive maintenance and continuous operations throughout the University campus to ensure efficient service delivery. The Manager produces labor and material using efficiencies through the coordination of work schedules, in conjunction with our Planning & Scheduling department. Manages a unionized workforce as well as contractors; provides direction and priorities to mechanics; inspects work sites; facilitates and coordinates vendor support activity; investigates and resolves problems independently and proposes modifications and/or changes to equipment and preventive maintenance schedules. The Manager must maintain a high level of current technical knowledge of the function of equipment and systems.This position is considered essential for operations and as such individual must be available or make alternate arrangements during all normal workdays including times when the University is closed due to extreme weather.

MAJOR RESPONSIBILITIES:

• Operates and monitors building environmental systems and automation systems in conjunction with BAS department and in line with sustainability goals and energy management protocols; Ensures reliable operation while maintaining recommended UD standardized comfort settings; applies technology as a means to improve operations and maintenance.
• Assists the Associate Director in determining workforce needs, material or equipment needs and/or changes as appropriate. Performs inspections to evaluate, establish and implement short-and-long-range goals as well as ensure adherence to specifications, compliance with University, state, and federal laws, policies, industry standards and client requirements.
• Reviews and evaluates design drawings and job layouts to help assure installation of equipment and systems meets University guidelines.
• Accounts for unit costs.
• Recommends renovations, upgrades and enhancements to improve building environment or for energy conservation.
• Manages two maintenance supervisors; assures continuity of maintenance between shifts including 2 d shift supervisor and trades; requires diligent and ongoing communications with central shop managers to enable all 2 d shift maintenance and operational execution.
• Works across shifts and all shops as a primary management resource that enables continuity and standardization of the maintenance program and promoting employee engagement.
• Manages multiple technical and mechanical skilled employees (examples: certified HVAC technicians senior mechanics, carpenters, painters, an electronics repairer, locksmith, maintenance mechanics, and upholsterers) and non-union summer project staff, which includes work allocation; prepares and delivers technical training and problem resolution to staff; monitors staffs activities, prioritizes and schedules work assignments.
• Coordinates and schedules preventive maintenance and repair work with other shops verbally and in writing.
• Manages union relationship relating to employees under his reporting lines; members of AFSCME #3472; administers the collective bargaining agreement and other work policies; participates in the grievance process.
• Manages both academic and housing workloads and associated labor, material and priorities to ensure standard operating practices and overall improvement.
• Manages maintenance work execution and planning for all campus wide buildings including 1st shift HVAC trades and equipment as well as 2 d shift multi-trades; oversight spans entire campus wide activity and utilizes the CMMS to coordinate with the planning & scheduling department and record all work-related transactions to enable tracking of campus wide work execution.
• Interfaces with multiple departments such as Res Life and other college departments across campus to align on building planning and related activities.
• Maintains records and daily logs and including analyzing data to reveal system trends and opportunities for improvement.
• Acts as backup to Associate Director of Operations.
• Completes administrative tasks and provides related reports and support i.e., monthly billing reports for material charges, equipment and supply inventories, uniform and supply requisition forms, procurement card logs, and quality control inspection reports.
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Completes and approves employee forms such as vacation, sick, and accident reports.; Interviews and hires hourly staff, recommends changes to staffing as appropriate.
• Trains personnel to operate and maintain systems as required.
• Completes administrative tasks and provides related reports, i.e., monthly billing reports for material charges, equipment and supply inventories, uniform and supply requisition forms, procurement card logs, and quality control inspection reports. Coordinates and publishes with Residence Life staff, an annual summer maintenance projects and programs schedule.
• Serves as liaison with other Facilities & Auxiliary Services departments/units when their services are needed, e.g., custodial, Planning & Project Delivery, dining services, IT, Environmental Health, and Safety; collaborates closely with these departments and units.
• Enforces safe work practices and conditions concerning all maintenance and service contract operations throughout the building.
• Utilizes safe practices to inspect equipment and facilities in confined spaces, and those requiring the use of ladders.
• Works to improve safety in the building and reports accidents as required.
• Work with Environmental Health and Safety in developing and maintaining processes related to safety training.
• Participates in management development programs.
• Assists with the ongoing deployment and maintenance management strategy including training and mentoring of trades in the use of automated systems like Maximo (CMMS) and other field-based technology improvements (handhelds).
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Bachelors degree and five years related experience, or a combination of education and/or related experience. Valid state of Delaware Master HVACR license preferred.
• Supervisory experience managing and leading multiple crews and multiple jobs preferred. Three years supervisory experience in an HVAC shop preferred.
• Supervisory experience in a unionized shop environment preferred.
• Effective verbal and written interpersonal communication and customer service skills.
• Ability to interact with all levels of the University of Delaware community directly and indirectly, staff, outside consultants/ contractors, vendors, and City of Newark officials in a professional manner.
• Experience with building automation systems, district heating/cooling systems, HVAC, electrical and plumbing systems.
• Demonstrated understanding of current building systems technology. Basic computer skills. Effective performance management skills. Ability to foster a cooperative work environment.
• Ability to develop, plan, and implement short and long-range goals.
• Knowledge of organizational structure, workflow, and operating procedures. Ability to use independent judgment and to manage and impart information to a range of clientele.
• Familiar with safety considerations including lockout/tag out principles when working on or near low- and medium-pressure steam systems, pressurized water piping systems, and energized electrical equipment.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

SPECIAL REQUIREMENTS: Ability to work a flexible work-schedule. This position is considered essential for operations and as such individual must be available or make alternate arrangements during all normal workdays including times when the University is closed due to extreme weather. Possess a valid drivers license and regular access to private, reliable means of transportation to maneuver throughout the Newark campus and Wilmington locations.