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Director, Operations/External Relations

Apply now Job no: 499557
College / VP Area: College of Health Sciences
Work type: Staff
Location: Newark/Hybrid
Categories: Full Time, Program/Project Management

Pay Grade: 31E

Context of the Job:

Under the limited direction of the Sr. Associate Dean, the Manager is responsible for all clinical administrative and operational aspects of the School of Nursing as well as maintaining positive external relations with community constituents. The Manager oversees clinical administration of the School and, under the professional guidance of the Sr. Associate Dean of the School of Nursing, is responsible for all administrative decisions relevant to clinical operations. The Manager leads the School's efforts in clinical operations and other special projects. In addition, the Manager works closely with the Sr. Associate Dean of Nursing to develop, maintain and advance external relations.

Major Responsibilities:

  • Oversee the establishment and implementation of all policies and procedures related to clinical operations of the School of Nursing. Ensure that all comply with all professional, State, and federal rules and regulations.
  • Monitor, analyze, and identify potential problems or issues facing clinical operation of the School of Nursing Programs.
  • Participate in strategic clinical operations; specifically, assist the Sr. Associate Dean of Nursing in identifying new opportunities and drafting implementation plans for the School.
  • Engage with outside agencies to build and maintain relationships for placement of nursing students in clinical settings and attend meetings as required.
  • Assist with development and renewal of clinical affiliation and articulation agreements.
  • Develop and execute monitoring, evaluation and tracking plans for School of Nursing initiatives/projects to continuously measure and improve progress and impact as relevant to strategic clinical goals.
  • Collaborate with all areas of the department to assure efficient and effective clinical processes are being implemented, reviewed/revamped as needed and maintained.
  • Collaborate, develop and maintain marketing strategies.
  • Recruit new, as well as maintain and expand existing clinical practices
  • Develop, maintain, and advance a wide range of valuable/influential relationships at all levels within the University of Delaware and the external community.
  • Perform miscellaneous job-related duties as assigned.


  • Bachelor's degree and five years' related experience, or equivalent combination of education and experience. Master's Degree in Nursing preferred.
  • Leadership skills including direct supervision, extensive experience in working collaboratively, and coaching and guiding the work of others.
  • Ability to make procedural decisions and judgments, organizing work and setting priorities appropriately for the given situation. 
  • Ability to plan and manage time and assignments to ensure delivery. 
  • Effective communication skills to include public speaking, persuasion, and negotiation skills, tact, and good judgement.
  • Ability to develop, plan and implement short and long-term range clinical goals.
  • Proven ability to work across organizational boundaries as an effective member of a team.
  • Demonstrated ability to communicate and collaborate effectively with a diverse range of campus and community constituencies.
  • Ability to use advanced techniques in spreadsheet and database management (Excel/Access), preferably experience with PeopleSoft Query/Financials and Microsoft Office. 
  • Track record of project development, implementation and outcome assessment. 
  • Knowledge of State and federal regulatory policies.
  • Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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