The University of Delaware has determined that it is a covered federal contractor as defined by Executive Order 14042 and, accordingly, requires all of its employees to provide documented proof of vaccination against COVID-19, with exemptions for disability or religious reasons, by January 18, 2022 or as of the employee’s effective date of hire.

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Manager, Parking Services

Apply now Job no: 496967
Work type: Staff
Location: Newark
Categories: Public Safety, Security, & Emergency Services, Full Time

Pay Grade: 31E

Context of the Job:
Under the general direction of the Director of Parking & Transportation Services, this position oversees all administrative and operational functions of Parking Services which includes responsibility for hiring, supervising and evaluating personnel, working collaboratively with customer groups to ensure fairness, equity and consistency in the implementation of applicable Parking Services rules and regulations; assists the Director with developing and monitoring budgets. The Manager is responsible for quality assurance and performance management in a complex, highly dynamic and emotionally charged operational environment. The Manager reviews and oversees parking vendors and contractors ensuring completion and compliance on behalf of the university; including paving, equipment, and parking and traffic signs.

Major Responsibilities:

  • Manages the day-to-day operations of Parking Services; collaborates closely with other Facilities & Auxiliary Services departments, units, and management levels.
  • Oversees and coordinates the activities of an assigned team of University parking staff engaged in day-to-day parking management and enforcement, to include on-campus and special-events parking control, as appropriate.
  • Manages the administration of parking services operations, to include gathering and disseminating information on parking availability, scheduling, and traffic control planning for University and community functions.
  • Supervises personnel, which includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Drafts job descriptions and salary recommendations for Facilities Human Resources as needed.
  • Prepare and review request for bid documents, evaluate parking/paving products and make determination of best suppliers.
  • Troubleshoot, upgrade, and ensure parking contracts are completed and consistent service is provided.
  • Schedule and oversee installation of parking equipment/services with contractors and internal departments.
  • Writes and/or reviews and approves electronic and print marketing material for the department.
  • Manage multiple technologies including software, hardware, and vendor relationships.
    Oversee, advise and coordinate with Grounds Services for snow removal operations for parking facilities and associated drive lanes, roadways, etc.
  • Assists the Director with developing and monitoring departmental budgets.
  • Revises and updates Parking Services web pages and manages all parking databases
  • Initiates policies and procedures that promote exemplary customer service while incorporating sound internal controls.
  • Responds to inquiries and researches and resolves problems related to transactions handled by the unit. Serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  • Manages the sale of permits for faculty, students, staff and visitors; manages daily cash/credit card parking on campus.
  • Develops strategies to modify parking programs to meet changing institutional requirements.
  • Participates in the development of operational goals and objectives for the department; recommends, implements, and administers methods and procedures to enhance operations.
  • Performs miscellaneous job-related duties as assigned.

Qualifications:

  • Bachelor’s degree in management, business administration or parking management and five years of related experience in the parking profession, or equivalent combination of education and experience.
  • Experience and expertise in managing service delivery operations and building customer service focused teams and programs.
  • Knowledge and previous experience of finance, accounting, budgeting, and cost control procedures preferred.
  • Ability to analyze budgetary expenditures for compliance with approved budget and complex financial information in order to draw appropriate conclusions; demonstrated strategic planning skills.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to supervise and train assigned staff including organizing, prioritizing and scheduling work assignments.
  • Computing skills with experience in word processing, spreadsheet, and basic database management.
  •  Effective interpersonal and communications skills; must be assertive, tactful and communicate effectively both verbally and in written format;
  • Ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge and experience of state regulations and guidelines pertaining to the provision and use of public parking facilities.
  • Familiarity with University policy and procedures desirable.
  • Ability to develop and maintain record-keeping systems and procedures.
  • Experience in customer service, systems development, management, and fiscal planning.
  • Human resources management skills, including coaching, mentoring, team building, and leading conflict resolution.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value. 

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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