Pay Grade: 29E
Context of job:
The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 23 academic departments and more than 25 centers, programs, and institutes, CAS serves more than 8,000 students. The College’s 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression. The College has departments in the arts, humanities, social sciences, and natural sciences, and features outstanding research and teaching facilities.
Under the general direction of the CAS Senior Assistant Dean of Student Services, the Mentoring Program Coordinator will work to establish and manage all aspects of the CAS Mentoring Program at UD, to include both the Peer Mentoring Program and Post-Graduate Mentoring Program for the College. The focus of these programs is to match undergraduate students with peers and alumni for mentoring and career development and direction to support the College’s student success initiatives. The Mentoring Program Coordinator will develop a comprehensive strategy to design and execute these programs, grow both peer and alumni mentoring networks, utilize appropriate technology to assist in successful matching, and will measure outcomes and overall program success.
• In collaboration with the Senior Assistant Dean, develop a strategic plan to organize, manage, and assess the Peer Mentoring Program and the Post-Graduate Mentoring Program and execute strategies to maintain the quality of matches, experiences, communication, and steady growth.
• Partner with and serve as the liaison between faculty and staff in CAS, the Career Center, Development & Alumni Relations, and external software vendors to design, implement, and assess both mentoring programs, including the creation of a strategic timeline for each program.
• Provide guidance and coaching to student mentors and mentees in the programs around professional etiquette, communication, basic interviewing and other professional growth topics.
• Provide guidance to alumni mentors on working and communicating with college students.
• Updates mentoring resources, guidelines and support materials available to students and mentors in both mentoring programs.
• Work with the CAS Events Manager to coordinate various events, including professional development, orientations, trainings, alumni panels, appreciation dinners, etc.
• Track and support communication (email, phone calls, in-person meetings) between mentors and mentees participating in the programs.
• Manage the Mentoring Software provide technical support to student and alumni mentors and mentees.
• Work with the CAS Communications team to build and update websites to help promote the programs, write articles highlighting successes, coordinate photo sessions at events, and promote and communicate with members through social media.
• Develop and manage mentoring program budgets to ensure cost effectiveness and appropriate resource allocation to support the mission of the Program.
• Perform miscellaneous job-related duties as assigned.
• Bachelor’s degree and at least three years of program management experience in the area of student success, preferably in a higher education environment, or equivalent combination of education and related experience.
• Ability to handle multiple tasks concurrently, and skill in organizing resources and establishing/adjusting priorities in a rapidly changing environment.
• Excellent organizational skills with particular attention to detail.
• Ability to work independently, anticipate issues, and proactively seek resolutions.
• Must have excellent oral, written, interpersonal, and communication skills when working with faculty/staff, alumni, donors, community members, and University administration as well as people of all ages with diverse backgrounds.
• Skills in budget preparation and fiscal management as well as technical proficiency with Microsoft software.
• Understanding of academic policies, as well as current and emerging University relations issues and trends.
• Ability to use social media, web development, and other engagement tools preferred.