PAY GRADE: 29E

CONTEXT OF THE JOB:

Osher Lifelong Learning at the Wilmington campus is a membership organization which, in cooperation with the Division of Professional and Continuing Studies, provides opportunities for cultural and intellectual development for individuals age 50 and older. OLLI-W delivers over 600 classes annually to approximately 3000 dues-paying members and has an annual operating budget of $1.7M. Membership currently includes working and retired faculty, educators, lawyers, doctors, accountants, musicians, engineers, industry chemists among many others. Arsht Hall serves as the home for the OLLI-W program.

Under the general direction of the Director, the Program Coordinator works closely with the Institute’s Curriculum Committee to oversee the development, implementation, and administration of this dynamic non-credit program, with more than 250 enthusiastic, creative, and energetic volunteer instructors teaching each fall and spring semester and during summer session. Responsible for in-person curriculum, housed in Wilmington and Newark, the Wilmington program coordinator will work in collaboration with a program coordinator in Kent/Sussex Counties and an online program coordinator. Program management, employee management and experience with customer service or senior populations, coupled with exceptional customer service skills are necessary for a candidate to be successful in this position. Commitment to a team-based approach and the ability to prioritize tasks and function in a fast-paced workplace are key.

MAJOR RESPONSIBILITIES:

• Manage and oversee the strategic development and general administration and improvement of the educational program in collaboration with the Curriculum Committee and in consultation with the Director and fellow program coordinators.
• Coordinate and facilitate the recruitment, orientation, and support of new instructors.  Conduct interviews of prospective instructors.
• Organize and execute comprehensive support and mentoring services for more than 250 instructors and more than 20 academic department coordinators with the program, including in-person professional development meetings each session.
• Create, distribute, and maintain resources and materials designed to enhance instructional and curricular quality.
• Oversee planning and execution of fall, spring, and summer session course offerings on-site in Wilmington and Newark; direct solicitation and assessment of course proposals and syllabi. Coordinate the work of the Curriculum Committee to process, organize, and approve course offerings.
• Develop and support hybrid and group viewing classes as needed.
• Schedule all courses and extracurricular activities to maintain and maximize quality of program results; work with AV Classroom Tech III to ensure equipment needs are met. 
• Provide daily support, guidance, and assistance to staff and volunteers over a range of activities as required by membership needs.
• Provide day-to-day supervision for AV Classroom Tech III.
• Assist with catalog production and semester course registration; maintain and develop program data.
• Identify and build links with internal and external resources for instructional and curricular development opportunities.

• Order equipment and supplies as needed with the Director’s approval.

• Interpret University policies and procedures.
• Perform other job-related duties as assigned by Director.

QUALIFICATIONS:

• Bachelor’s degree, Master’s preferred, and three years of progressively responsible job-related experience or equivalent combination of education and experience.
• Experience within an academic setting is strongly preferred.
• Demonstrated program leadership experience in a collegial work setting. 
• Ability to develop and execute new program initiatives.
• Course development experience and ability to train and support volunteer instructors in course development and delivery.
• Experience working with and empowering advisory groups and managing the efforts of volunteers, including demonstrated ability to oversee ongoing production tasks.

• Ability to adapt, thrive, and be flexible in a dynamic, fast-paced environment. 
• Skill in organizing resources and managing multiple priorities in volunteer-based learning collaborative.
• Ability to work collaboratively as part of in-person and remote teams.
• Proficient in typical office and education technologies (such as Microsoft Office, Zoom, learning management databases and communications platforms).

• Effective oral and written communication skills. 
• Effective problem solving, interpersonal and community relations skills. 
• Ability to work independently, problem-solve and work effectively with a wide range of constituents in a diverse community.
• Ability to form productive working relationships with older adults. 
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

SPECIAL REQUIRMENTS:

• Available to work the occasional night or weekend.
• Valid driver’s license, insurance, and personal vehicle for non-commute travel on University business as needed (standard University mileage reimbursement provided).