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Assistant Director, Case Mgmt. & Student Advocacy/Assistant Dean of Students

Apply now Job no: 500595
College / VP Area: Vice President for Student Life
Work type: Staff
Location: Newark
Categories: Student Affairs & Services, Full Time



Under the general direction of the Senior Assistant Dean of Students, the Assistant Dean of Students manages and implements the administrative processes in the Office of the Dean of Students that respond to the needs of graduate and undergraduate students encountering personal or academic challenges. The Assistant Dean of Students collaborates with other University offices to develop programs that enhance the quality of student life, promote all facets of well-being, and respond to student concerns while maintaining strong working relationships and collaborations between the Office of the Dean of Student and the Division of Student Life.



  • Maintain current knowledge of graduate and undergraduate student needs, student development and student learning research, theory and practice that best serve the needs of students.
  • Supervise assigned case manager(s) in the Office of the Dean of Students.
  • Consult, advise and engage in problem solving on complex matters with staff, families, faculty, and departments such as academic colleges, Office of Equity and Inclusion, Community Standards & Conflict Mediation, Center for Counseling and Student Development, University of Delaware Police Department, Student Health Services, Human Resources, and Disability Support Services.
  • Meet with students who are experiencing crises to provide non-clinical support and advocacy.
  • Intervene directly in sensitive cases involving critical illness or injury, mental health conditions, and fatalities and coordinate response as needed.
  • Manage and implement the administrative activities associated with the Office of the Dean of Students.
  • Manage projects and outreach initiatives within the Case Management & Student Advocacy Office to enhance student support and students’ access to resources.
  • Advise the Office of the Dean of Student staff in best practices related to graduate students that have an impact on case management practices and policies.
  • Represent the Office of the Dean of Students at campus-wide functions.
  • Recommend and participate in the development of University policies and procedures.
  • Serve as an advisor for Community Standards & Conflict Mediation.
  • Adhere to compliance with the Family Education Records Privacy Act (FERPA) regarding students’ educational records.
  • Serve as a mandated reporter for Title IX, Protection of Children from Abuse, and the Clery Act compliance.
  • Represents the University at internal and external events and serves on division and university-wide committees as assigned.
  • Available to staff and students outside regular business hours, for evening and weekend events, or other critical times.
  • Perform other job-related duties as assigned.



  • Master's degree in higher education, student personnel, counseling services or other related field and four years of full-time professional experience working with college students.
  • A record of accomplishment as a student advocate and a champion for student success.
  • Knowledge of the needs of college students.
  • Commitment to and knowledge of multicultural, diversity, and LGBTQ+ issues.
  • Commitment to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
  • Experience with outreach initiatives and program development.
  • Familiarity with college student learning and development theories.
  • Knowledge of student support programs and services.
  • Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment.
  • Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
  • Effective interpersonal and community relations skills.
  • Ability to build positive and effective relationships with colleagues and student leaders across the university.
  • Skill to manage crises and knowledge of and experience using crisis intervention techniques.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to take initiative for projects and development of services.
  • Independent judgment to plan, prioritize and organize a diversified workload with attention to detail.
  • Ability to collaborate and work successfully in a team environment.
  • Experience with planning, implementing and assessment of large-scale events. 
  • Effective oral and written communication skills.
  • Experience with case management software, student information system software such as Maxient, PeopleSoft and general computer-based literacy preferred.
  • Ability to work outside of regular business hours, as needed, including evening and weekend events, or other critical times.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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