Program Coordinator, Master Players, College of Arts and Sciences
Job no: 499981
College / VP Area: College of Arts & Sciences
Work type: Staff
Categories: Administrative Support, Full Time
PAY GRADE: 29E
CONTEXT OF THE JOB:
The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 24 academic departments in the arts, humanities, social sciences, and natural sciences, more than 25 centers, programs, and institutes, and featuring outstanding research and teaching facilities, CAS serves over 7,500 students, is supported by approximately 400 staff, and maintains annual operating expenditures of over $121M. The College’s 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression, with sponsored research expenditures totaling more than $38.6M per fiscal year.
After 19 years in operation, the Master Players Concert Series (MPCS) at the University of Delaware has grown into a flagship arts presenter in the tri-state region. During this time, Master Players has worked tirelessly to make the University of Delaware a world-class cultural destination all year long, while also offering programs that benefit students and community members.
Under the supervision of the award-winning faculty director and general manager, and in partnership with CAS Communications, the Master Players Concert Series Program Coordinator assists the faculty director in managing electronic (A/V) marketing, high profile outreach, unconventional and innovative arts productions and other administrative needs for the organization.
- Under the direction of the Director and General Manager, plan and coordinate implementation of audio and visual production needs for the MPCS and other associated events.
- Work with University Media Services (UMS) to facilitate in-person and livestream event execution.
- Manage production schedules for guest artists; coordinate with UMS, Master Players and venue staffs; coordinate artists when needed.
- Process/edit/create audio and video content for events, promotion, virtual projects, and other purposes in alignment with University brand standards.
- Coordinate travel itineraries and accommodations for visiting guest artists; act as their local host while they are on campus.
- Review and implement artist and ensemble riders; ensure needs can be met and negotiate acceptable solutions for conflicting requirements.
- Assist the Director to prepare and manage domestic and international touring productions of the series.
- Assist the Director to design and produce innovative and unconventional productions and other grant-supported projects.
- Use technology to help outreach staff to build a rapport with local educators, institutions, and organizations to maximize effectiveness of outreach efforts.
- Work with Master Players General Manager and the College of Arts and Sciences Communications Team to develop and create inventive marketing materials, including digital and interactive season brochures, concert postcards, advertisements, social media posts, and promotional videos.
- Supervise part time and student marketing staff and conduct marketing meetings multiple times weekly.
- Manage email lists for digital marketing.
- Develop and manage all electronic marketing campaigns through email marketing (i.e., Constant Contact) and social media platforms (i.e., Instagram and Facebook).
- Arrange for and conduct/produce video interviews.
- Update, manage, and maintain the Master Players website and other related websites and social media accounts.
- Increase reach by strategically raising engagement on social media platforms, recruiting new mailing list registrants, and establishing partnerships with other units and organizations.
- Track success and produce reports of marketing initiatives through various means, such as surveys and ticket sales.
- Catalog photographic, video and audio material during Master Players events and rehearsals for promotional use.
- Plan and implement marketing campaigns to maximize success of crowdfunding initiatives
- Work weekly in the area of Master Players graphic design and visual communication (InDesign, Canva, Photoshop, Wix.com etc.).
- Manage Zoom concerts and webinar lectures.
- Assist the Director in creating, designing and delivering conceptual and innovative livestream and digital concerts (i.e., explore web 3.0 - VR/ER/AR/MR technologies).
- Create and maintain internal customer relationship management (CRM) systems (i.e., Salesforce, HubSpot) building relationships with artists, agents, council, partners, consultants, public relations specialists, experts, volunteers, audience, etc.
- Assist the Director and General Manager in coordination of occasional events with donors, UD leadership, and the Master Players Advisory Council.
- Perform other job-related duties as assigned by the Director and assist other CAS units as needed.
- Bachelor’s degree and three years of related experience, or equivalent combination of education and experience. Degree in Music/Performing Arts Management or related field preferred.
- Experience in interactive production, AV marketing, design, communications, ideally within non-profit organizations.
- Ability to use social media platforms (Instagram, Facebook, and other), web design, hosting and development, and other engagement tools preferred.
- Experience in Google editor/Google drive/Outlook/design applications/basic AV editing programs.
- Experience in graphic design and visual communication tools (InDesign, Canva, Photoshop, Wix.com etc.)
- Experienced in Final Cut Pro X, Logic Pro and similar platforms/software preferred.
- Experience in email marketing (i.e., Constant Contact) preferred.
- Experience with Customer Relationship Management (CRM) systems (i.e., Salesforce, HubSpot) preferred.
- Ability to handle multiple tasks concurrently; demonstrated skill in organizing resources and establishing/adjusting priorities in a rapidly changing environment.
- Excellent organizational skills with particular attention to detail.
- Ability to work independently, anticipate issues, and proactively seek resolutions.
- Excellent communication and interpersonal skills.
- Ability to work well with people of all ages with diverse backgrounds
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
- Demonstrate an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds
- Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value
- Ability to work evenings and weekends.
- Ability to travel nationally and internationally.
- Ability to lift 25 pounds with or without assistance.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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