Director of Student Billing, Student Financial Services
Job no: 499032
College / VP Area: VP for Enroll Management
Work type: Staff
Categories: Student Affairs & Services, Full Time
Pay Grade: 30E
Student Financial Services is responsible for facilitating educational access and fostering success by helping students and families meet the financial obligations of a UD education. The billing team within SFS is responsible for the tuition set up, quality assurance, assessment/billing of all University charges as well as processing waivers, exemptions, third-party sponsorships, refunds, and student tax reporting.
The position is responsible for providing strategic management and operational oversight of all student accounts receivable, quality assurance, tuition set up, payment processing (third-party sponsors), and waiver/exemption services within SFS. The incumbent will play a key role in ensuring financial functions within their scope of control are executed accurately, efficiently, and in a compliant manner in order to advance services provided to students, campus partners, and the overall university. The position will be responsible for highly complex processes that have broad financial impacts to all students, divisions, departments, and the university as a whole. T position will report to the Executive Director, Student Financial Services.
Bachelor's Degree in related field and three years of closely related professional experience; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities
- Knowledge of effective managerial methods and techniques and how to establish and maintain an effective workforce.
- Ability to plan, assign and supervise the work of subordinates.
- Extensive knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).
- Extensive knowledge of Delaware rules and regulations related to functional area (or ability to rapidly assimilate).
- Ability to plan and conceptualize and make sound business decisions.
- Must exercise considerable independent and professional judgment in matters of significance.
- Strong presentation skills.
- Strong problem solving skills.
- Strong critical thinking skills.
- Strong planning and project management skills.
- Ability to communicate effectively with diverse populations verbally and in writing.
- Ability to develop and maintain effective working relationships.
- Ability to work independently.
- Knowledge of safety and security precautions appropriate to work performed.
A preferred candidate will have prior experience in a student accounting/bursar's office or experience working with large-scale financial transactions in a higher education, financial, or audit environment. An optimal candidate will have extensive knowledge of University or higher education laws (federal/state), regulations, and policies/procedures related to student accounting (tuition, refunding, payment, tax reporting processes). In addition, a preferred candidate will have experience leading process improvement initiatives across teams to improve service delivery. Familiarity with PeopleSoft is a plus.
Work Schedule: Monday - Friday, 8am to 5pm, with some overtime required.
Security Sensitive: This is a security sensitive position.
The University of Delaware is committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
Applications close: Eastern Daylight Time
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