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Sr Digital Media Specialist-IT, Academic Technology Services (Hybrid)

Apply now Job no: 498958
College / VP Area: Vice President for IT
Work type: Staff
Location: Newark/Hybrid
Categories: Information Technology, Full Time

Pay Grade Level: 30S

Context of the Job:

Academic Technology Services’ (IT-ATS) functional areas include instructional design, digital media support, instructional video and conferencing support, and learning management system support. IT-ATS staff assist faculty in enhancing student learning through the appropriate application of technology. IT-ATS services include student response systems, instructional design and online program development, classroom recording and video management, video conferencing facilities, in-class technical instruction, and numerous faculty events. 

Academic Technology Services is a partner in operating Faculty Commons at the University of Delaware. Faculty Commons brings together people, events, funding opportunities, and a shared space for all those who teach at UD. 

The Digital Media Support group within IT-ATS, is responsible for the capture, production, storage and transmission of university courses and other original programming using audio/video servers, digital storage and streaming computer systems. They also provide video production, reproduction in various media, digital encoding of video, audio and stills.

Under general direction of the Deputy CIO, the Senior Digital Media Specialist is responsible for designing, implementing and maintaining enterprise level systems and associated databases using a variety of programming languages. In addition, the incumbent leads the integration of cloud computing and storage as well as other computing resources for the university community in specific applications that leverage computing technologies. The incumbent works with clients and other IT staff to evaluate their needs and implements appropriate solutions for projects utilizing networked distribution and other computing and programmed resources. Solutions are developed using established computing technologies or by developing innovative and highly integrated unique software solutions.

The Senior Digital Media Specialist is expected to give consultations to faculty, staff and other members of the UD community who wish to enhance their learning spaces with current and upcoming technology. The incumbent may be expected to create comprehensive goals and architectural based designs on current research and technology and should be able to give accurate budgeting expectations, time(s) of completion, while clearly communicating the confines of the project.

The Senior Digital Media Specialist is expected to work with various groups on campus to help design innovative, collaborative, and engaging spaces ranging from conference rooms, learning spaces, or entire building floors. The incumbent may be expected to work with architects to achieve desired results.

The Senior Digital Media Specialist is expected to take the lead on building new or the rehabilitation of current recording studios as the needs of the University grows.

Major Responsibilities:

  • Leads the design and programming of enterprise wide software development, integration, and deployment to support applications that enable the university’s teaching and learning goals using a variety of programming languages. Works closely with staff to deliver on schedule.

  • Design front facing applications to implement with back end database designs and code front facing interface.

  • Leads the design of applications and software for audio/video servers and audio/video streaming computers and networks. Integrates with other applications and products.

  • Oversees systems analysis of audio/video technology and implements modifications to software and hardware for these systems.

  • Works closely with campus clients in researching and recommending digital technology solutions for both departmental and university projects involving computer-based delivery of instructional programs.

  • Integrates traditional analog media into digital forms suitable for publishing in an on-line or digitally stored fashion.

  • Create programs that automate the scheduling of lecture capture courses and events. Tests, corrects and reports problems for quality control. Edits recordings as needed. Maintains lecture capture database and hardware.

  • Designs and creates 3d objects for use with lecture capture hardware and other projects. 

  • Design and facilitate workshops to support faculty using the video management platform with the learning management system.

  • Maintenance, testing, and patching of existing software tools that support the university’s lecture capture system work flows.

  • Leads the research, design, development and strategies for implementing new software and web applications supporting acquisition and delivery of on-line distance learning materials.

  • Interview, direct, supervise, and train graduate and undergraduate students as well as part-time staff.

  • Maintains expertise in all areas of emerging computing technology for the creation and transport of digital media. Identifies, evaluates and recommends emerging digital media technologies and methodologies. Attends internal and external training.

  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts especially with respect to security and responsible use. Works within the department’s overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.

  • Lead the research and architectural design of IT office and learning spaces such as recording studios, maker spaces, student study areas, as well as entire departmental spaces. Engage with architectural firms to develop budgets, floor plans, and construction documents.

  • Primary technical liaison with digital media equipment manufacturers and vendors.

  • Routinely monitor current digital media equipment life cycles and conduct refresh and vendor search if applicable. Assist and implement integration of University Hardware/ Vendor software with current LMS.

  • Consult and advise faculty on the use of new or innovative technology in the classroom. 


  • Evaluate or build technology-enhanced hybrid or online learning components.

  • Troubleshoot problems with UD Capture equipment in classrooms and coordinate the repair or replacement of hardware. 

  • Perform miscellaneous job-related duties as assigned.

Qualification:

  • Bachelor's degree and four years’ experience integrating digital video, networking and computing resources in a complex information technology environment, or equivalent combination of education and experience. Degree in a digital media related discipline preferred.

  • Experience in a University computing service environment is highly desirable.

  • Knowledge of the principles, procedures and standards of integrated Web site structure/design and current authoring languages including multimedia, editing/authoring tools, and related Web site technologies.

  • Skilled with HTML, JavaScript and other modern web programming frameworks.

  • Working knowledge of C/C++, Perl. Highly skilled with PHP and Unix. Mac OS X and Windows experience.

  • Visual Basic, Net and database (Access, SQL, Oracle) experience desirable.

  • Knowledge of Photoshop, Final Cut Pro, audio recording and editing software such as Audition or Soundtrack Pro in addition to familiarity with client level applications like Camtasia,  iMovie, and GarageBand.

  • Working knowledge of networking paradigms, TCP/IP and Ethernet.

  • Windows and Unix systems administration experience.

  • Comprehensive knowledge of recording equipment, including lighting setups, soundboards, switching software, recording formats. 

  • Excellent problem solving, analytical, and troubleshooting skills required.

  • Effective interpersonal, customer service and communication skills (verbally and in writing).

  • Ability to communicate technical information to non-technical users and the ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment.

  • Ability to make administrative/procedural decisions and judgments, to analyze and resolve problems and to prioritize, plan and organize work.

  • Ability to consult and provide guidance to faculty, students and staff on media projects.

  • Ability to work closely with various members of the college community in concept and project development to meet their needs.

Special Requirements: 

  • The ability to lift and move, with or without assistance, computing related equipment weighing up to 50 pounds and the ability to accurately discern colors and the pitch, tone, volume and quality of sound.

 

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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