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Identity Access Management Specialist II, IT- Enterprise Systems & Cloud Services

Apply now Job no: 498652
College / VP Area: Vice President for IT
Work type: Staff
Location: Remote
Categories: Information Technology, Full Time



The Enterprise Systems & Cloud Services (ESCS) unit in Information Technologies supports the University’s central computing systems which include enterprise class client/server, data storage and retrieval systems, web, and learning management, e-mail servers, the enterprise systems (human resources, student information, and financials), central databases, reporting, and fundraising systems. The unit is responsible for the development of new and improved campus business practices and processes and the support of core business and information systems that are critical to the University’s strategic plan and the institutional mission. Support is also provided for enterprise architecture, business intelligence and analytics, cloud strategy, identity access management, mobile applications, and workflow and document management, and for the institution wide web-based information services that support the core business systems.

The Enterprise Systems group in Enterprise Systems & Cloud Services supports the enterprise systems of the University which include the Human Resources, Student Information, and Financials systems in addition to central database, reporting, and fundraising systems. Staff are responsible for the development of new and improved campus business practices and the support of core business systems that are critical to the University’s strategic plan and the institutional mission.


  • Leads the development, implementation and modification of IAM software and processes. implementation, maintenance, and documentation all in accordance with UD-IT policies and standards
  • Manages multiple projects and supports multiple major IAM applications.
  • Oversees the maintenance (and maintains) of IAM applications.
  • Provides architectural guidance for current and future implementations of IAM systems, including recommendations for infrastructure, architecture, and security.
  • Leads the design and development of access management standards and workflows.
  • Ensures the security and integrity of the system(s) and the data.  Develops quality assurance standards and defines and tracks quality assurance metrics. Ensures that quality assurance standards are implemented.
  • Recommends improved operational procedures to maximize systems efficiency.
  • Provides second tier production support for operations and systems staff for production services during off hours or when escalated.
  • Researches and evaluates future technologies and solutions related to IAM, including  Security, and Identifies ways technologies can be adopted into IAM applications, systems, and processes.
  • Maintains expert knowledge in the many business systems of the institution and their associated technologies and acts as backup for other engineers/programmers.
  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts.
  • Performs miscellaneous job-related duties as assigned.



  • Bachelor's degree, Master's degree preferred, with five years effective experience or a combination of education, certification, and experience can substitute for required education. A degree in Computer Science, Information Systems, Engineering, or Business is preferred.
  • Adept programming skills in Java, Python, Perl or similar.
  • Proficiency working with databases and SQL queries.
  • Direct experience performing activities using Identity and Access Management technologies and concepts such as Azure AD, LDAP, SAML, Single Sign-on (SSO), OAuth, Multi-Factor Authentication, Role-based Access Control (RBAC), Principle of Least Privilege, Privileged Access Management (PAM)
  • Willingness or experience working with open source software
  • Familiarity with Shibboleth, Grouper, MidPoint, COManage, RabbitMQ, or PostgreSQL or their equivalent
  • Working knowledge of basic Linux systems administration
  • Knowledge of containers and working with docker, kubernetes, or similar
  • Ability to troubleshoot and correct application problems.
  • Analytical, evaluative, and objective critical thinking skills.
  • Effective communication skills (oral, written, listening, presentation) and organization skills.
  • Ability to work independently as well as part of a team.
  • Working knowledge of business systems principals.
  • Ability to communicate technical information to non-technical users.
  • Expert knowledge of current technological developments/trends in area of expertise.
  • Ability to manage multiple projects and be detail oriented.
  • Container or cloud experience a plus
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value. 

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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