Academic Program Coordinator, College of Education and Human Development
Job no: 498402
College / VP Area: College of Educ & Human Dev
Work type: Staff
Categories: Administrative Support, Full Time
PAY GRADE: 29E
CONTEXT OF THE JOB:
The College of Education and Human Development has two academic departments, the School of Education and the Department of Human Development and Family Sciences. The Student Support Unit in the Dean’s Office provides comprehensive support to graduate students in all stages, from prospective student to the application stage, and then supports matriculated students from new student orientation to graduation. Under the limited direction of the Assistant Dean for Graduate Student Services and in coordination with the department faculty and the Graduate College, the Academic Program Coordinator provides a full range of student services through the graduate student life cycle, as well as assisting in some complementary undergraduate functions.
- Assist in recruitment for CEHD graduate program, including but not limited to:
- Serve as the initial connection for prospective students who contact the office to inquire about CEHD graduate programs. Answer questions accurately and completely and refer prospective students to appropriate faculty members as needed for further information.
- Counsel applicants on application completion.
- Utilize CRM and Slate system to develop campaigns to prospective students.
- Recommend and support strategies for recruiting a diverse applicant pool.
- Work closely with faculty program directors in recruitment efforts and provide information and reports to faculty.
- Collect and analyze data and recalibrate strategy as needed based on performance measures.
- Independently manage operational aspects of CEHD graduate programs, including but not limited to:
- Provide timely information to newly admitted students about curriculum, onboarding as a new student, and assign academic advisors in UDSIS.
- Proactively monitor progress toward degree using enrollment reports and provide intervention as needed, including assistance to non-enrolled students with registering or requesting a leave of absence, incomplete grades, monitor time to completion and manage time limit extensions if needed, milestone completion, and students nearing graduation. Monitor the progress of students to support retention and completion of graduate students, and together with faculty, provide assistance in efforts to support retention and completion.
- Determine and interpret student service needs on an individual basis, and initiates referrals to appropriate student and/or academic services; advises students on policy issues, acts as student advocate, and resolves problems as necessary.
- Recommend and support strategies for retaining and graduating a diverse student body.
- Prioritize and resolve complex administrative/procedural problems and issues. Reviews, analyzes, and evaluates work methods, operational procedures.
- Prepare doctoral completion paperwork for PhD and EdD students, including proposal defenses, forms, signature pages, assist with approval from the Dean, reports on potential violations of academic dishonesty, and submit to the Graduate College by the published deadline.
- Receive and review Applications for Advanced Degrees for graduate students in preparation for graduation. Confirm expected graduation terms for students. Complete checkout sheets for students by reviewing transcripts, and coordinate degree clearance procedures for every student. Work closely with the Graduate Office Education to ensure the proper processing of graduate students in preparation for graduation.
- Manage and update electronic files for all current graduate students, including at transition points such as graduation and withdrawal of students. Check various forms for accuracy.
- Develop and provide administrative support for internal communications with students, faculty, and staff regarding academic deadlines, events, and other special opportunities throughout the academic year for both graduate and undergraduate students in CEHD, as well as routine correspondence with faculty, staff, students, and other University offices.
- Register eligible School of Education doctoral students in EDUC 880, 881, 964, 969, and research.
- Process and monitor scholarships for students with special tuition rates and, in consultation with Student Financial Services, assist graduate students if there are billing issues.
- Prepare assistantship contracts and web forms for all funded graduate students (approximately 100 annually). Works with the faculty program directors and department chair/director to issue assistantship letters for all funded graduate students.
- Manage UD Catalog changes for graduate and undergraduate programs.
- Assist CEHD Communications team with communications for prospective and current students.
- Perform other job-related duties as assigned.
- Bachelor’s degree in education, educational administration, student counseling, human services, communications, or another related field, and three years of related experience, or equivalent combination of education and experience.
- Excellent written and verbal communication skills, high attention to detail, effective problem-solving skills, and ability to follow projects through to completion.
- Working knowledge of graduate student recruitment techniques, academic policies and procedures, systems, regulations and standards is required. UD experience preferred.
- Ability to evaluate student transcripts and/or records and communicate course prerequisites, certification, and/or curriculum/graduation requirements.
- Ability to interpret, adapt, and apply guidelines and procedures.
- Ability to gather and analyze statistical and financial data and generate ad-hoc reports.
- Intermediate level proficiency in computer skills including use of Excel, mail merges, and presentation software.
- Experience with UDSIS and Slate or similar student data, CRM and application systems preferred.
- Ability to succeed in a fast-paced environment and is excited to advance and share in the success of highly successful programs.
- Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
- Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.
- Occasional evening or weekend work at events is required.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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