Medical Director, Student Health Services
Job no: 497290
Work type: Staff
Categories: Student Affairs & Services, Full Time
Pay Grade: 36E
Context of the Job:
Student Health Services (SHS) is the primary undergraduate and graduate student health unit on the University of Delaware campus. Composed of approximately 45 full-time and numerous part-time staff members, SHS provides essential in-person and telehealth medical and wellness services to students. With a focus on primary care, SHS averages 46,000 patient visits per academic year.
A department within the Division of Student Life, SHS provides support to students and campus stakeholders to enhance the development of personal and social responsibility and to foster safe, healthy, inclusive, and supportive communities at UD.
SHS partners with students and staff to develop vibrant inclusive environments which encourage student success and engagement, a culture of care for all members, values-congruent decision-making, and the cultivation of skills and knowledge so students may become citizens and leaders in our increasingly global society. As a member of the Student Life wellbeing team, SHS engages with all aspects of the University community to engender a campus environment that supports health and wellness and creates a foundation for life-long wellbeing by providing Blue Hens with the services, care, and skills to make healthy choices.
Under limited supervision of the Assistant Vice President, Student Wellbeing, the Medical Director has the ultimate responsibility for carrying out the mission of SHS. The Director is responsible for overall departmental administration, program planning and evaluation, and the staff training and supervision of a large, dynamic, student-centered program and a complex operating budget. They consult regularly with their leadership team and physician staff, as well as appropriate UD administrators, faculty, the Vice President for Student Life, deans, and directors on their performance of duties. The Director is responsible for maintaining medical licensure and professional competence and provides leadership to enhance the operations, programs, and medical services available to students at the University of Delaware. They initiate strategic planning and assessment activities to facilitate capital planning, department administration, program planning, staff training and supervision, and ensure that all University medical protocols reflect best practice standards.
The Director serves as the privacy officer for SHS and is responsible for maintaining a productive quality improvement program for SHS and its sub-units. They coordinate on-campus patient care issues with the off-campus medical community, medical centers, and Departments of Public Health, and serve as the medical liaison with other University departments, including Emergency Preparedness.
- Oversee administration of personnel, budget, facilities, equipment, and other resources.
- Oversee health care program planning and evaluation, to include the delivery of clinical services.
- Maintain medical licensure and professional competence.
- Develop and implement patient privacy policies and procedures for SHS and serve as the primary contact for receiving complaints and providing patients with information on SHS privacy practices in accordance with appropriate federal laws. (FERPA 1974, HIPAA 1996).
- Maintain close cooperation with state-of-the-art medical centers through affiliation, patient transfer, staff training and buying agreements.
- Maintain a strong collaborative relationship with Public Health agencies on crises and concerns in the community.
- Serve as the medical liaison with other University departments and agencies outside the University as appropriate.
- Serve on University committees and task forces requiring medical representation.
- Maintain medical competence through appropriate continuing medical education courses and affiliations with medical boards and societies as necessary for full, unrestricted medical licensure.
- Support the work of and advise the Student Health Advisory Committee (a Registered Student Organization).
- Oversee dispensary operations.
- Supervise radiology technicians.
- Supervise a regular cadence of intra-departmental meetings.
- Oversee laboratory director of on-site highly complex, COLA certified laboratory.
- Collaborate with the Student Life leadership team and the SHS leadership team to establish annual goals and priorities for SHS to ensure appropriate alignment with the Student Life strategic plan.
- Initiate strategic planning and assessment activities to inform and guide capital planning, program, and medical service development.
- Serve as Medical Director of SHS, providing leadership for the health service program and supervision of the professional clinical staff to ensure the delivery of quality primary health care and health education to patients.
- Lead University and campus response to medical crises.
- Provide limited direct patient care and perform consultations for other SHS clinical staff to assist with patient management as required.
- Manage crisis situations arising on campus and work weekend and/or evening hours as necessary in response to student medical needs and crises.
- Direct the administrative operations for SHS, establishing policies and procedures to support staff and student needs.
- Lead an interdisciplinary team with a deep and broad understanding of and commitment to serving a globally diverse student body; foster a work environment that enhances and facilitates the well-being and growth of staff members that attends to employee wellbeing, enhances recruitment, and attends to staff retention and satisfaction, with a specific focus on facilitating growth and mentoring of BIPOC staff.
- Oversee the training and supervision of SHS staff, including a collaborative practice agreement with SHS nurse practitioners.
- Oversee the management of professional development activities for the professional clinical staff of SHS.
- Ensure maintenance of medical licensure and professional competence, including national accreditation of the SHS and all its units.
- Maintain active Peer Review and productive Quality Improvement (QI) programs. Ensure that SHS collaborates effectively with other departments providing health-related programs and services for students.
- Foster a strong collaborative relationship with Public Health agencies addressing crises and concerns in the community.
- Serve as the University’s chief medical liaison to units outside of the division of Student Life as well as agencies outside the University as appropriate.
- Maintain a collaborative practice agreement with NMPCC Nurse Practitioners.
- Support fundraising efforts of the Division of Student Life by pursuing philanthropic and grant-based funding opportunities, meeting with donors and supporting stewardship efforts.
- M.D. or D.O. degree and medical licensure in the State of Delaware required.
- 5 years of clinical training and experience to include completion of a medical residency; 3 years of responsible administrative and supervisory experience required.
- Knowledge of local and national issues and trends in primary health care and managed care responses required.
- Knowledge of national certification and accreditation requirements required.
- Demonstrated ability to manage resources and develop financial plans.
- Ability to assess training needs and develop a staff development program.
- Ability to achieve goals; establish unit priorities; develop, plan and implement short and long-range unit goals, formulate policy, and organize and allocate resources consistent with SHS, Student Life, and University priorities and strategies.
- Effective interpersonal and communication skills and ability to work effectively with a diverse campus community of students, faculty and staff, and with a broad off-campus community, medical providers, and Public Health.
- Ability to convey clinical information in accessible terms to a variety of audiences and to secure and/or provide information to clarify situations, resolve problems, and communicate policy decisions.
- An understanding of the culture, structure, and principles of institutions of higher education, including experience in working to achieve results across units/divisions and functions.
- Demonstrated skills in supervision, including sound management practices and principles. Effective interpersonal and communication skills, including public speaking, negotiation and conflict resolution.
- Experience working with diverse populations; demonstrated professionalism and cultural humility.
- Ability to create and sustain a collaborative organizational culture focused on student success.
- Experience as a systems thinker with a strategic mindset that aligns with the direction of an integrated student health and wellness service.
- Experience in responding to crises and assisting students and parents with their concerns.
- Understanding of state of Delaware Child Abuse Reporting law, FERPA, HIPAA, Title IX, Clery Act, and trends in legal liability within student health and college counseling center operations and awareness of federal and state guidelines that govern safety and wellness of students on college campuses.
- Proficiency in the use of office computers and appropriate medical office software; familiarity with electronic medical records desired.
- Ability to meet eligibility standards required as a Medicare and Medicaid healthcare provider required.
- Current basic CPR certification.
- Board certification in a primary care specialty, desirable.
- Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
- Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
- At the time of application and at least once every two years for the duration of employment, must complete University of Delaware Student Health Service Physician Credentialing form and authorize the University of Delaware to secure verification of information including data from the National Practitioner Data Bank. Initial and continued employment is contingent on the acceptability of this information to the University of Delaware.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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