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Data Support Analyst II, Development and Alumni Relations

Apply now Job no: 497175
College / VP Area: Development & Alumni Rel
Work type: Staff
Location: Newark
Categories: Development & Alumni Relations, Full Time

Pay Grade: 28S

Job context:

Delaware First: the Campaign for the University of Delaware, unites Blue Hens across the nation to accelerate UD's mission of cultivating tomorrow's leaders, creating solutions to grand challenges, embracing diversity and inclusion, inspiring innovations and entrepreneurship, and transforming lives. We are currently seeking a Data Analyst to assist our advancement team in accomplishing our campaign goals while embracing this moment to reimagine the educational experience at UD... and make Delaware First, forever.

The Data Support Analyst II position is responsible for report generation and data analysis utilizing database management software/tools against various database platforms. Reporting to the Director, Development Systems, this position will lead ad-hoc report fulfillment, requiring strong SQL skills, along with assisting in the development of automated reports, analytical and management reports, and data definitions across multiple computing environments.


Responsibilities:

  • Data Analysis & Reporting
    • Utilize SQL to fulfill ad-hoc report requests.
    • Migrate ad-hoc reports to self-service as required.
    • Analyze and ask questions about the data and tie those questions back to business objectives.
    • Perform statistical analysis of data.
  • ETL
    • Use existing tools to extract transform and load data from external systems into the DAR system of record.
    • Organize and transform information into comprehensible structures.
    • Monitor data quality and remove corrupt data.
    • Communicate with stakeholders to understand data content and business requirements.

Qualifications:

  • Bachelor’s degree, preferably Computer Science, Information Systems, or other technical discipline.
  • Two to four years of experience creating reports from a database using SQL or similar technology.
  • Knowledge and experience in general office technology solutions, triage, research, and troubleshooting of requests in addition to proficiency in using support software tools.
  • Organized and able to handle competing, ever-changing priorities.
  • Strong analytical, IT and mathematical skills.
  • Knowledge of relevant relational databases.
  • Ability to solve problems and troubleshoot complex requests.
  • Customer service orientation and/or prior customer service training.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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