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Asst Dean, Student Services, College of Arts and Sciences Undergraduate Academic Services

Apply now Job no: 496996
Work type: Staff
Location: Newark
Categories: Academic Administration, Full Time



The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 24 academic departments in the arts, humanities, social sciences, and natural sciences, more than 25 centers, programs, and institutes, and featuring outstanding research and teaching facilities, CAS serves over 7,500 students, is supported by approximately 400 staff, and maintains annual operating expenditures of over $121M. The College’s 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression, with sponsored research expenditures totaling more than $38.6M per fiscal year.

The Undergraduate Academic Services (UAS) unit of the CAS Dean's Office is committed to providing advisement and academic services to support the success and retention of all students in the college, and to providing collaborative support to faculty and staff who serve as advisors to undergraduates in the college. 

Under the limited direction of the Senior Assistant Dean, the Assistant Dean is responsible for developing and managing projects and programs that support advisement and academic services in the unit and the college.  The Assistant Dean directly supervises a team of Academic Program Managers, who provide support for students, staff, and faculty in the college, and who supervise a team of UAS Academic Advisors. The Assistant Dean assists in planning and implementing programming, as well as setting goals and proposing solutions to issues which affect the quality of service provided to our students.  The Assistant Dean serves as a resource for students, staff, and faculty regarding degree requirements, academic planning, curriculum and certification options, and academic policies and procedures.


  • Supervise and conduct yearly performance appraisals for a team of Academic Program Managers.
  • Provide general oversight of the performance of the team of Academic Advisors reporting to Academic Program Managers.  This includes the following activities:  oversee the hiring and training of new advising staff; establish and maintain formal staff training guidelines; direct communication with advising staff about policies and procedures through regular emails and meetings; coordinate schedules of appointment availability and drop-in hours; coordinate the evaluation process of advising staff; coordinate training and professional development opportunities for the advising staff; coordinate outreach efforts of advising staff to students; create reports to document advising staff activities.  
  • Provide leadership to the UAS advisement team to maximize the use of the Blue Hen Success platform to support student success.
  • Manage the New Student Orientation (NSO) advisement process for students entering CAS bachelor’s degree programs in the Fall and Spring. This includes the following activities: coordinate with campus partners to prepare for NSO advisement; coordinate with Admissions to send pre-advisement materials to new students; coordinate the updates, scheduling, and presentation of Meet Your College sessions; assign advisors to new students; prepare materials and train advisors on the advising process and information; oversee scheduling of appointments and outreach to students; oversee approximately 1,400 NSO advising appointments per year; coordinate the course registration process for new students; coordinate with special programs such as English Language Institute (ELI) and World Scholars; monitor general email inbox for NSO-related questions.
  • Manage the degree checkout and degree clearance process for all CAS seniors, providing direct leadership for the team of Academic Program Managers who execute this task.
  • Manage communication with the college’s department faculty and staff advising liaisons.  This includes the following activities:  coordinate outreach to department liaisons to determine recommended course schedules for new students; provide lists of students to departments for Academic Orientations, assigning advisors, academic probation holds, etc.; coordinate annual meetings between department liaisons and UAS staff; coordinate training sessions with department advisors.
  • Act on behalf of the Dean to consider late changes of registration and other exceptions to policy, within the purview of the Dean's Office UAS unit.
  • Resolve student and parent concerns that require immediate attention, and keep the Senior Assistant Dean apprised of sensitive and urgent matters that require further attention.
  • Represent the College of Arts and Sciences on various university and college committees regarding student services.
  • Support the College's recruitment efforts by representing the College at university-level recruitment events.
  • Understand the office's budget, work within the confines of this budget, and make recommendations to the Senior Assistant Dean for ways to monitor and limit expenses.
  • Performs miscellaneous job-related duties as assigned.


  • Bachelor’s degree required, Master’s degree highly preferred, with minimum of four years’ directly related experience. Degree in student personnel, college counseling, or related field preferred.
  • Ability to effectively lead, supervise, train, and mentor professional, graduate student, and undergraduate student staff
  • Effective leadership, organizational, interpersonal, and communication skills.
  • Ability to present effectively to small and large groups.
  • Ability to work productively with a wide range of constituencies in a diverse community.
  • Ability to develop and implement short- and long-term goals and have working knowledge of planning principles and practices.
  • Advanced working knowledge of advisement policies, procedures, systems, regulations, and standards at the university level.
  • Ability to communicate effectively and solve problems with university-wide constituencies.
  • Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
  • Demonstrated commitment to diversity and inclusion in the campus community.
  • Proficient computer skills including use of presentation, spreadsheet, and database software.
  • Experience with PeopleSoft UDSIS preferred, and retention or student success software (such as EAB Student Success Collaborative) preferred.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.


  • May require some evening and weekend hours.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Eastern Daylight Time

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