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Operations Process Associate, Student Financial Services

Apply now Job no: 496514
Work type: Staff
Location: Newark
Categories: Financial Services and Procurement, Full Time



Under the limited supervision of the Director of Financial Aid Operations, the Operations Processor has the primary responsibility to process and complete transactions to enable the application of over $200 million in financial aid to students and families. The Processor is responsible to perform financial aid functions according to federal guidelines including but not limited to processing federal and private educational loans, third party scholarship processing,  and perform other related duties as assigned.  The ability to develop and maintain effective professional working relationships with individuals at all organization levels on campus is critical, along with the ability to work independently and with a team of colleagues.

This position will have administrative oversight of specific programs to ensure funds are properly awarded, disbursed, and accurately reconciled. These initiatives will contribute to safeguarding the University in the area of compliance with financial aid related regulations. Some evening and weekend work may be required.  The employee must have a comprehensive knowledge and understanding of regulations for administering student financial aid programs, financial aid need analysis, and processes. They must have considerable experience working with financial aid programs and a good working knowledge of FERPA rules and regulations and ability to ensure compliance. Strong oral and written communication skills are a must.



  • Analyzes cases selected for verification and approves and/or adjusts budgets/awards using established regulations and policies.
  • Process professional judgement/FAFSA appeal requests initiated by students
  • Monitor, review and clear C-Flag Issues.
  • Monitor reports to ensure federal regulations with regard to Selective Service, Home Land Security, SSA, & Veterans Administration.
  • Rectify reconciliation issues identified by Cash and Quality Controls Unit.
  • Monitor credit overrides from COD.
  • Process Private loan applications. Certify and process all Alternative loans initiated by students/parents. Liaison with lenders on changes of loans status or disbursement issues.
  • Process Parent/GRAD PLUS loan applications. Award Provisional unsubsidized loan to Plus denials.
  • Process loan requests for reductions, cancellations, additional amounts while ensuring compliance with Federal Regulations.
  • Create/update relationship records for all Parent PLUS Loan applicants.
  • Process award requests for Delaware and Federal Work-Study Program.
  • Coordinates the operational processing of scholarships; specifically the liaison with departments on those scholarships they assist with administering to ensure proper awarding/disbursement/reporting within scheduled timeframe.
  • Completing Consortium Agreement to process aid for students enrolling at other institutions
  • Post outside scholarship checks as student awards
  • Initiate process to return any funds to outside agencies as needed
  • Works with state agencies on enrollment verification to ensure students are eligible for state funding
  • Performs miscellaneous job-related duties as assigned.



  • Bachelor’s degree required (will be considered with 3 or more year of related work experience)
  • Working knowledge of MS-office, PeopleSoft processing systems, NSLDS, FOTW, Campus Logic Imaging system, COD and other federal systems.
  • Effective written and oral communication skills.
  • Ability to work well with a diverse community and groups with different levels of technical ability
  • Ability to analyze and interpret data and make independent decisions and judgments.
  • Ability to maintain absolute confidentiality and high level of integrity.
  • Ability to use advanced techniques in spreadsheet, database, and presentation software.
  • Able to perform work under pressure to meet student service and operational demands.
  • Ability to communicate effectively with a wide range of constituents on a variety of financial aid topics.
  • Knowledge of federal, state, and university laws, guidelines and procedures in the areas of financial aid, loans, and scholarships.
  • Able to plan, organize, and prioritize work assignments and projects.
  • Willing to work remotely or on campus with routing work environment


Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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