PAY GRADE: 29E

CONTEXT OF THE JOB: 

Under the general direction of the Assistant Dean of Students/Assistant Director, the Case Manager facilitates student success by working alongside students to develop self-advocacy skills and provide thoughtful interventions. The Case Manager will promote holistic student wellbeing while providing early support and follow-up for complex situations involving at-risk students. They will collaborate with other offices to enhance the quality of student life and respond to student concerns through an equitable and inclusive lens.  

 MAJOR RESPONSIBILITIES: 

• Support and advocate for students who are experiencing crises. Intervene directly in sensitive cases involving critical illness or injury, mental illness, and fatalities. 

• Contribute to the case management process of the office by meeting with students on sensitive and private issues and provide guidance and support to students and families during times of crisis. 

• Manage active student crisis situations and coordinate response in consultation with the Assistant Dean of Students. 

• Implement the administrative activities associated with the Office of the Dean of Students to support all students, including administration of the student crisis fund, the medical leave of absence process, and withdrawals. 

• Advise faculty, staff, students, and families in complex problem solving and complaint resolution in situations that pose a risk to students and/or the institution. 

• Serve as liaisons between students, providers, faculty, families, advisors and other university personnel. Maintain directory of resources available to students. 

• Participate in weekly case management meetings. 

• Perform other special projects and job-related duties as assigned. 

 QUALIFICATIONS: 

• Bachelor’s degree and three years of experience in a related field required; master’s degree preferred. 

• Ability to work in a diverse community, build relationships, and manage emergencies calmly. 

• Effective communication, crisis management, and interpersonal skills. 

• Independent in judgment, initiative-taking, with the ability to prioritize a varied workload. 

• Experience with case management and student information software (e.g., Simplicity Advocate, PeopleSoft) is preferred. 

• Proven advocacy for student success and familiarity with student development theories. 

• Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment. 

• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds. 

• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.