Assistive Technology Mgr/Sr. Assistive Technology Mgr
Job no: 496890
Work type: Staff
Categories: Information Technology, Administrative Support, Full Time, Program/Project Management
PAY GRADE: 31E
CONTEXT OF THE JOB:
This position will service both Kent and Sussex Counties.
The Center for Disabilities Studies is the only unit on the University of Delaware campus in which a team focuses exclusively on assistive technology (AT) research and development, systems change, training, and advocacy. The Delaware Assistive Technology Initiative is Delaware federally funded AT State Program, and as such seeks to improve access to assistive technology for all Delawareans with disabilities who need it to be safer and more productive and independent in their chosen communities. The DATI operates an Assistive Technology Resource Center in each county that houses a large inventory of assistive devices and provides a variety of services to a wide range of constituents in the community. DATI is also the administrative home of a five-year grant-funded project seeking to improve AT access and use in the Birth-to-Five population.
Under general direction of the Delaware Assistive Technology Initiative (DATI) Program Director, who is also the Center Director, the Manager executes the programmatic and administrative responsibilities associated with the operation of a DATI Assistive Technology Resource Center (ATRC). This includes the administration of assistive technology demonstration and short-term loan programs, as well as the conducting of public awareness, training, technical assistance, and information and referral activities related to AT access and use. The Manager is responsible for compliance with all administrative policies and procedures and supervises the administrative support staff assigned to the ATRC. This position will also support professional development activities associated with the AT and Early Childhood grant.
- Works with individuals with disabilities and those who support them in the identification of AT that can help them meet the demands placed upon them in their environments and live comfortably and safely in their community of choice, coaching service providers/clinicians to do the same.
- Responds to inquiries in a timely, thorough, and respectful manner.
- Conducts objective device demonstrations and comparisons, paying particular attention to the customer expressed needs, wants, and preferences.
- Assists with the coordination of various events and activities specific to the AT and Early Childhood grant.
- Facilitates efficient and appropriate short-term equipment loans, ensuring that all borrowing procedures are followed and that customers have sufficient information about the equipment they are borrowing that they can derive maximum benefit from the trial use experience
- Participates in outreach activities, including exhibits, health fairs, media events, etc.; develops print materials in support of AT awareness and outreach (including articles for the AT Messenger); represents DATI at various community and/or business meetings; promotes existing and new initiatives.
- Maintains awareness of commercial AT marketplace to inform future purchases, and coordinates with DATI Central Site regarding ordering of materials, supplies, and equipment.
- Arranges and manages the ATRC to maximize its appearance and functionality.
- Designs, delivers, and evaluates engaging and informative workshops and training sessions to a wide variety of constituents in early intervention and K-12 settings including, but not limited to, individuals with disabilities, family members, educators, vocational rehabilitation personnel, case managers, students, administrators, and policymakers.
- Programs, troubleshoots, and suggests repair of AT devices.
- Recognize own skills and knowledge regarding technology and limits individual practice accordingly.
- Maintains a personal professional development agenda to ensure the acquisition of knowledge and skills about new developments in technology as they become available.
- Complies with ethical, legal, and human rights issues related to technology use.
- Participates in development, implementation, and maintenance of policies, objectives, short and long range planning; collaborates with other program staff in strategic planning, cultivation of partnerships, and development and implementation of programmatic initiatives
- Oversees all facets of the ATRC daily operation, ensuring compliance with University, state, and federal laws, policies, and regulations and striving to provide the highest quality services to DATI customers.
- Supervises administrative support personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
- Collaborates with UD faculty and staff to raise awareness and promote utilization of AT through academic coursework, research activities, and direct service initiatives.
- Performs miscellaneous job-related duties as assigned.
- Bachelor degree in human services, education, or technology domain and four years of experience providing services in the area of assistive technology; or equivalent combination of education and experience.
- Experience working with populations in the K-12 range.
- AT credential from an institution of higher education or other legitimate accrediting body preferred.
- Knowledge of AT devices such as computer hardware and software, augmentative communication devices, devices for those with sensory impairments, tools for activities of daily living, and mobility equipment.
- Computer skills in both Macintosh and Windows platforms, including the ability to complete basic troubleshooting and repairs of both platforms.
- Skill in consultation, collaboration, and customer service orientation. Effective written and oral communication skills. Experience designing and delivering training for professionals, individuals with disabilities, and family members.
- Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
- Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.
- Accessible, reliable transportation for various events, trainings, and seminars required.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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