The University of Delaware has determined that it is a covered federal contractor as defined by Executive Order 14042 and, accordingly, requires all of its employees to provide documented proof of vaccination against COVID-19, with exemptions for disability or religious reasons, by December 8, 2021 or as of the employee’s effective date of hire.

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Clinical Informatics Manager, IT-Information Technologies

Apply now Job no: 496767
Work type: Staff
Location: Newark
Categories: Information Technology, Full Time

Pay grade: 31S


The University of Delaware’s College of Health Sciences located on the STAR Campus, operates three clinics that provide clinical training opportunities for students.  These clinics, which operate under the umbrella of UD Health, include the Nurse Managed Primary Care Center, the Delaware Physical Therapy Clinic, and the Speech-Language-Hearing Clinic.  

In order to provide patient care in an efficient, safe, and cost-effective manner, the clinics utilize Practice Management (PM) software for scheduling and billing and an Electronic Healthcare Record (EHR) for managing patient medical records.  To provide the resources necessary for the functioning and maintenance of the PM and EHR software, and to ensure clinicians and practice staff have access to personnel trained to manage and support these applications and associated reporting, the College of the Health Sciences (CHS) has created a team focused on the day-to-day management of the applications and staff support.

The Informatics Manager will report to the Associate CISO/HIPAA Security Officer and will work closely with the CHS Clinical and IT departments. Under the direction of the Associate CISO/HIPAA Security Officer, this position provides leadership, coordination and subject matter expertise across all aspects of the ambulatory care information management spectrum including but not limited to: data governance, change control, standardization, security /privacy and related infrastructure, validation and testing, maintenance, analysis quality and output of both the clinical and revenue cycle components of PM and EHR.  To excel in this role one must have strong organizational skills and be able to communicate effectively with University Executives, clinical and revenue cycle end users and vendors.


  • Responsible for management and maintenance of PM and EHR applications and data.
  • Manage assignments, outputs, and evaluations of the Application Analyst and Computing Support personnel in the Clinics.
  • Participate in CHS/Clinical IT Steering Committee Meetings.
  • Develop and manage Clinical IT Change Control process to cover both content and IT system updates.
    • Facilitate Change Management Committee meeting and agendas.
    • Ensure tracking and communication of change requests.
    • Provide oversight of testing related to change requests.
  • Ensure and document end user training, as needed.
  • Develop, maintain, and ensure systems policies and procedures for PM and EHR are compliant and consistent with University policies and procedures.
  • Coordinate with CHS Compliance, the Office of General Council, and IT Security to help ensure system integrity and compliance with applicable regulations and internal protocols.
  • Collaborate in the development and implementation of strategic plans for enhancing and supporting the mission of the college.
  • Monitor technologic and regulatory changes which may impact the ambulatory care setting to meet changing needs.
  • Review and approve current and proposed PM and EHR content and workflows to ensure application and clinical/revenue cycle best practice are being followed.
  • Ensure system interfaces are managed and maintained.
  • Work with NextGen and the Application Analyst to deploy updates and patches as required.
  • Provide backup and support for the Application Analyst.
  • Assist with the design and development of documentation, tools, and reports to optimize end user workflows, standardize  practice processes, and to meet regulatory requirements, including:
    • Workflow processes and standard operating procedures to ensure compliance with policies and procedures.
    • System configuration and set up to ensure alignment with industry and vendor best practices.
    • Defining end user security roles and protection of information.
  • Conduct system testing for upgrades and changes, as needed.
    • Assist in the review of testing scripts which reflect scenarios which test both system and process changes.
    • Ensure clinical and revenue cycle participation in testing.
    • Track testing results.
    • Test and monitor related interfaces and modules as well as integrated systems and devices.
  • Document system or process risks and communicate them to the CHS/Clinical IT Steering Committee.
  • Provide oversight of ongoing system and process optimization. Monitor and troubleshoot system issues.
  • Ensure training and education requirements for system access are maintained and updated.
  • Maintain excellent relationships with college staff and PM/EHR vendor and affiliated vendors. 
  • Performs miscellaneous job-related duties as assigned.


  • Bachelor’s degree in the field of healthcare, computer science, or information technology.
  • 5 years’ experience working in the healthcare industry to include primary care and/or office-based medical specialties.
  • 5 years management experience.
  • Experience with Project Management Principles
  • 5 years’ experience developing, troubleshooting, and maintaining reporting templates or equivalent combination of education and experience.
  • Ability to multitask and prioritize multiple projects.
  • Solid understanding of HIPAA, ambulatory EHR technologies, applications, and integration capabilities with a working knowledge of revenue cycle and clinical workflows.
  • Knowledge of interface and interoperability standards.
  • Experience with HL7, SQL, and Crystal Reports (or other reporting software).
  • Knowledge of Microsoft Office, Cloud platforms and other software technologies.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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