Media Engineering & Design Technician
Job no: 496632
Work type: Staff
Categories: Information Technology, Full Time
Open until filled
PAY GRADE: 29N
CONTEXT OF THE JOB:
University Media Services (UMS) provides support and services in the following areas:
video/audio production, campus and performance events, classroom technology, and media engineering technology. The Media Engineering & Design unit provides design and installation of A/V, Broadcast Video Production and Video Conference equipment for departmental class, conference and specialty rooms. The Media, Engineering & Design (MED) Technician III work ranges from installing ceiling mounted data projectors, to video walls, to full scale multi-level videoconference rooms where the technician provides conception, design, installation, and follow up support. This unit also operates the digital satellite uplink and downlinks and maintains and upgrades the control rooms for UMS broadcast studio and control room facilities (used for ITV, Campus cable TV, TV networks, Sports Production and Video Production). The technology work of IT-UMS is highly visible and is crucial to supporting the University’s mission.
Under limited supervision of the Manager, the MED Technician provides high level technical engineering support for UMS work activities. The incumbent provides media engineering support for high profile special events to staff in the Performance & Events group. The work of this technician requires a high level of independent judgment in the application of established procedures, strong attention to detail and the ability to stay abreast of an ever-changing technical environment.
- Provides high level technical & broadcast engineering support for UMS production coverage of live events (webcasts, sporting events, musical productions, etc.), production of video programs, telecourses, and satellite programming for University and commercial clients.
- Troubleshoots equipment problems and performs necessary corrective actions.
- Anticipates potential problems and issues.
- Understands and works accordingly within the work flow structure of video productions and live events.
- Operates complex equipment for live broadcasts on TV networks in UMS studios and control rooms. Organizes and coordinates Digital Satellite uplink and downlink operations.
- Installs, repairs, maintains and operates equipment used in satellite transmission and reception and equipment in facilities used for remote productions and transmission and reception of fiber optic and compressed digital signals.
- Reconfigures equipment temporarily to meet the needs of specific projects.
- Installs, maintains, calibrates, upgrades and tests videoconferencing digital media and video production systems in campus departments and control rooms in UMS studio facilities (includes ITV classrooms, broadcast studios and teleconferencing facilities).
- Complies with safety requirements as well as accepted industry standards and manufacturer’s requirements.
- Maintains and operates digital satellite uplinks and downlinks.
- Coordinates digital media and broadcast engineering support for the Classroom Technology and the Video Production units in UMS and for live event webcasts in collaboration with staff in IT- Academic Technology Services.
- Provides computer and networking support for the department’s gigabit fiber backbone network used to link mass storage, workstations, and broadcast equipment and transfer very large files.
- Plans and implements moderately complex Media Engineering & Design projects on campus including preparing bid specifications, estimating costs, consulting with clients and setting project timelines.
- Acts as liaison between UD departments and contractors.
- Ensures that project work complies with specifications, policies, regulations and codes.
- Instructs faculty and other clients in the use of the UMS facilities and available multimedia/Internet tools.
- Provides technical guidance to more junior technicians, misc. wage and student staff.
- Trains and supervises misc wage and student staff.
- Ensures that part-time staff are compliant with recognized industry standards and all safety standards. Acts as backup for Manager of Media Engineering & Design.
- Maintains inventory of supplies, parts, and equipment. Orders replacement parts as needed.
- Identifies, evaluates, and recommends emerging digital media technologies and new media
- equipment, systems and facilities.
- Maintains a high level of technical skill.
- Keeps abreast of new technologies in the media technology field.
- Works within safety rules and regulation guidelines and quality control standards.
- Establishes and maintains appropriate working relationships with colleagues and clients and
- propagates and follows University policies and procedures governing IT efforts.
- Works within the department’s overall strategic plan following project priorities and scope.
- Meets deadlines and achieves goals.
- Performs other related duties as assigned.
- Minimum of a high school diploma or GED with a vocational/technical specialization in digital media engineering and design and six years of work related experience, or an equivalent combination of education and/or experience.
- In-depth technical experience with designing, installing, maintaining, and troubleshooting digital media systems and equipment.
- Knowledge of advanced media systems, equipment, and services. 10071PE16
- Ability to analyze and interpret media requirements and develop appropriate systems and/or service solutions.
- Knowledge of video production and live event work flows.
- Project management, organizational, and customer service skills.
- Supervisory skills preferred.
- Well-developed interpersonal and communication skills.
- Ability to work under pressure and produce quality results.
- Ability to work effectively with a wide range of constituencies in a diverse community.
Ability to lift and move, with or without assistance, audiovisual equipment weighing up to 50 pounds.
Must be able to work evenings, weekends, and holidays to support the service and work demands of the department.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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